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Published 5 Nov 2025

Contracts Finder notice

Provision of 8X8 Call Centre Software

Official notice

Authority: Intellectual Property Office

Call-off from a framework agreement
CPV: IT software package (48517000)
Published contract value£49,457Exc. VAT
Contract ends 15 May 2028
Awarded to 8X8 UK LIMITED
Contract starts 16 May 2025

What is being bought

Published requirement description

Customer contact centre for external customers - number of licences reduced to 20. Includes usage charges.

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
CF-0074900D1r000001nvObEAI
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
NP10 8QQ; British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom

Key dates

Published dates
  1. Award decision
    12 May 2025
  2. Contract starts
    16 May 2025
  3. Notice published
    5 Nov 2025
  4. Contract ends
    15 May 2028

Contracting authority & participating public bodies

  • Intellectual Property OfficeContracting authority Intellectual Property Office, Newport, NP10 8QQ, GBContact name, email

Suppliers named on the notice

  • 8X8 UK LIMITEDSupplier Oxford House, Bell Business Park, Smeaton Close, Aylesbury, Buckinghamshire, HP19 8JR HP19 8JR
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113-2025-11-05T15:08:36Z
Published
5 Nov 2025
Latest update
5 Nov 2025
Procedure reference
ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113
Contract reference
ocds-b5fd17-63f89f45-229c-41ec-aaad-8d503440b113-1