Contracts Finder notice
Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Authority: Platform Housing Group
CPV: Call centre (79512000)
Published contract value£246,240Exc. VAT
Contract ends 28 Feb 2028
Awarded to Mango Direct Marketing Ltd
Contract starts 1 Mar 2025
What is being bought
Published requirement descriptionPlatform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support.
Published procurement details
- Procedure
- Not specified
- Buyer reference
- 2ee67b60-d1b3-40d8-bb68-ee555017d3dc
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Published tender value
- £550,000.00
- Tender deadline
- Published
- Procurement method
- Open
- Item 1: Delivery locations as published
- B37 7YD; British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom
Key dates
Published dates- Notice published26 Sept 2024
- Award decision12 Dec 2024
- Contract starts1 Mar 2025
- Contract ends28 Feb 2028
Contracting authority & participating public bodies
- Platform Housing GroupContracting authority
- Identifier
- supplierregistration.cabinetoffice.gov.uk/2yKS4Htu · GB-SRS
Suppliers named on the notice
- Mango Direct Marketing LtdSupplier
Official documents & specifications (4)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea-2024-12-12T16:41:11Z
- Published
- 26 Sept 2024
- Latest update
- 12 Dec 2024
- Procedure reference
- ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea
- Contract reference
- ocds-b5fd17-957f7926-bea7-427e-8c80-0b8550fa71ea-1