PATH DELIVERY PHASE 2

HM Revenue & Customs (HMRC) sought to appoint a Delivery Partner to support Phase 2 of the PATH (Pathways to Acceleration, Transformation and Human-centred delivery) programme within CDIO. PATH is HMRC's approach to accelerating the design, development and delivery of modern digital tax and customs services through improved ways of working, stronger governance, enhanced capability, and innovative delivery practices.

The requirement focused on embedding and maturing PATH as a sustainable operating model across HMRC by strengthening culture, delivery processes, governance arrangements, decision-making frameworks, communications, onboarding approaches, reporting structures and AI-enabled tooling. The successful supplier was required to work collaboratively with HMRC leadership and delivery teams to establish enduring capability, improve organisational effectiveness and support the transition of innovation activities into business as usual operations.

The services included management consultancy, organisational transformation, capability building, coaching and mentoring, delivery improvement, change management, governance development, knowledge transfer and continuous improvement activities. A key objective of the contract was to reduce dependency on external consultancy support by developing HMRC's internal capability and ensuring the effective transfer of knowledge, skills and responsibilities throughout the contract lifecycle.

The contract was awarded following a further competition under Crown Commercial Service Management Consultancy Framework Four (MCF4), Lot 3. Suppliers were evaluated on the basis of quality, social value and price, with award made to the Most Economically Advantageous Tender (MEAT).

The initial contract term is 12 months commencing on 17 August 2026 and ending on 16 August 2027, with an option to extend for a further 12 months. The initial contract value is £2,500,000 excluding VAT, with a potential total contract value of up to £5,000,000 excluding VAT should the extension option be exercised.