Contracts FinderCall-off contract
Published 17 Mar 2026

Contracts Finder notice

Out of Hours Service

Authority: WANDLE HOUSING ASSOCIATION LIMITED

Call-off from a framework agreement
CPV: Telephone-answering services (79510000)
Published contract value£300,000Exc. VAT
Contract ends 31 Mar 2027
Contract starts 1 Apr 2026

What is being bought

Published requirement description

Wandle Housing Association has completed a direct award via the Pagabo Total Facilities Management Framework, Lot 3- Facilities

Management Services up to £1m annual Call Off Contract Value.

The contract is for the provision of an Out of Hours (OOH) call handling service to ensure residents receive timely and effective support for emergency housing repairs outside of standard working hours.

Additional information: Wandle Housing Association has completed a direct award via the Pagabo Total Facilities Management Framework, Lot 3- Facilities

Management Services up to £1m annual Call Off Contract Value.

This contract is for 12 months with four consecutive 12 months extension options available. This makes the total maximum term of 60 months with no further option to extend.

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
WHA.COS.R.25.037
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
London, United Kingdom

Key dates

Published dates
  1. Award decision
    22 Jan 2026
  2. Notice published
    17 Mar 2026
  3. Contract starts
    1 Apr 2026
  4. Contract ends
    31 Mar 2027

Contracting authority & participating public bodies

  • WANDLE HOUSING ASSOCIATION LIMITEDContracting authority WANDLE, LONDON, SE19BB, EnglandContact name, email
    Identifier
    sid4gov.cabinetoffice.gov.uk/mmm75Jp3 · GB-SRS

Suppliers named on the notice

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-3cf98f53-93c2-485b-bdbf-bce6cf42ebfc-2026-03-17T14:30:03Z
Published
17 Mar 2026
Latest update
17 Mar 2026
Procedure reference
ocds-b5fd17-3cf98f53-93c2-485b-bdbf-bce6cf42ebfc
Contract reference
ocds-b5fd17-3cf98f53-93c2-485b-bdbf-bce6cf42ebfc-1