Contracts Finder notice
NCC1374 Contact Centre Telephony
Authority: Northumberland County Council
CPV: Customer Relation Management software package (48445000)
Published contract value£382,118Exc. VAT
Contract ends 31 Oct 2028
Awarded to Amazon Web Services EMEA Sarl
Contract starts 1 Nov 2025
What is being bought
Published requirement descriptionThis product allows us access to the Telephony Platform to enable services to handle customer queries.
Published procurement details
- Procedure
- Other - Direct Award
- Buyer reference
- OPEN28102025095644
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Item 1: Delivery locations as published
- North East, United Kingdom
Key dates
Published dates- Award decision27 Oct 2025
- Notice published28 Oct 2025
- Contract starts1 Nov 2025
- Contract ends31 Oct 2028
Contracting authority & participating public bodies
- Northumberland County CouncilContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/By5B2FN2 · GB-SRS
Suppliers named on the notice
- Amazon Web Services EMEA SarlSupplier
- Identifier
- FC034225 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db-2025-10-28T10:59:48Z
- Published
- 28 Oct 2025
- Latest update
- 28 Oct 2025
- Procedure reference
- ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db
- Contract reference
- ocds-b5fd17-0604315f-2471-44a7-9431-a6df713f11db-1