Contracts Finder notice
MHCLG Contact Centre First Line Support Services
Authority: Ministry of Housing, Communities and Local Government
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£12,000,000Exc. VAT
Contract ends 30 Sept 2027
Awarded to XBP Europe Limited
Contract starts 1 Oct 2025
What is being bought
Published requirement descriptionThis contract has already been awarded and is being published for transparency purposes.
Outsourced cloud contact centre as a service, with associated back office and case management solutions.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- CPD4130014
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- United Kingdom
Key dates
Published dates- Contract starts1 Oct 2025
- Award decision28 Oct 2025
- Notice published29 Oct 2025
- Contract ends30 Sept 2027
Contracting authority & participating public bodies
- Ministry of Housing, Communities and Local GovernmentContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/CkD254kv · GB-SRS
- URL
- https://gov.uk/MHCLG
Suppliers named on the notice
- XBP Europe LimitedSupplier
- Identifier
- 01283512 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf-2025-10-29T12:27:37Z
- Published
- 29 Oct 2025
- Latest update
- 29 Oct 2025
- Procedure reference
- ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf
- Contract reference
- ocds-b5fd17-1335f1cd-a5f8-4071-8fdf-1951d086deaf-1