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Published 23 May 2018

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IT SERVICE MANAGEMENT SOLUTION

Official notice

Authority: Sheffield Hallam University

Competitive procedure with negotiation (above threshold)
CPV: Software package and information systems (48000000)
Published contract value£961,000Exc. VAT
Contract ends 22 Apr 2028
Awarded to AXIOS SYSTEMS PUBLIC LIMITED COMPANY
Contract starts 23 Apr 2018

What is being bought

Published requirement description

Sheffield Hallam University's Digital Technology Services (DTS) is interested in procuring an industry leading fully integrated cloud based IT Service Management solution.

We are looking for a partner to deliver a robust hosted service, help us deliver a phased implementation and provide continued comprehensive support that will underpin our significant transformation programme and future operations.

Sheffield Hallam University strategy aims to reset the University's level of ambition - not simply to be good, but to be globally outstanding at what we seek to do. Digital Technology Services (DTS) is committed to achieving the delivery of easy to access, readily available and highly responsive services and plays a major part in achieving this goal.

As part of our commitment to continuously improve our services, DTS initiated a Service Improvement Programme (SIP). Within the SIP a workstream has been defined to look at implementing a new ITSM Tool which was a recommendation from a review of key ITSM tools within DTS.

Published procurement details

Procedure
Competitive procedure with negotiation (above threshold)
Buyer reference
1718-10-DTS-DB Award
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
Yes
Published tender value
£500,000.00
Tender deadline
Published
Procurement method
Selective
Additional classifications 1: Reference
72000000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
IT services: consulting, software development, Internet and support
Tender contract period: Start date
Tender contract period: End date
Item 1: Delivery locations as published
Yorkshire and the Humber, United Kingdom
Description

Sheffield Hallam University has awarded the contract for an IT Service Management Solution for a maximum term of 10 years.

Key dates

Published dates
  1. Award decision
    7 Mar 2018
  2. Contract starts
    23 Apr 2018
  3. Notice published
    23 May 2018
  4. Contract ends
    22 Apr 2028

Contracting authority & participating public bodies

  • Sheffield Hallam UniversityContracting authority Sheffield Hallam University, Howard Street, Sheffield, S1 1WB, EnglandContact email
    Identifier
    sid4gov.cabinetoffice.gov.uk/BJTT96ht · GB-SRS

Suppliers named on the notice

  • AXIOS SYSTEMS PUBLIC LIMITED COMPANYSupplier Axios House,60 Melville Street EDINBURGH MIDLOTHIAN EH3 7HF GB
    Identifier
    SC113394 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-1ba7aed0-5a62-472e-9ac3-acafe70dbe92-2018-05-23T15:15:20+01:00
Published
23 May 2018
Latest update
23 May 2018
Procedure reference
ocds-b5fd17-1ba7aed0-5a62-472e-9ac3-acafe70dbe92
Contract reference
ocds-b5fd17-1ba7aed0-5a62-472e-9ac3-acafe70dbe92-1