Contracts Finder notice
IT Service Management Software
Authority: South Tyneside Council
CPV: Software package and information systems (48000000)
Published contract value£193,560Exc. VAT
Contract ends 9 Jun 2027
Awarded to Freshworks Inc
Contract starts 10 Jun 2024
What is being bought
Published requirement descriptionService Management Software - Freshservice Pro, Unlimited asset pack, onboarding package
Published procurement details
- Procedure
- Other - Call off from G Cloud 13
- Buyer reference
- I8657
- Category
- Goods
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- Yes
- Tender deadline
- Item 1: Delivery locations as published
- North East, United Kingdom
- Description
- Company number: 33-121-8825
Key dates
Published dates- Award decision10 Jun 2024
- Contract starts10 Jun 2024
- Notice published6 Mar 2025
- Contract ends9 Jun 2027
Contracting authority & participating public bodies
- South Tyneside CouncilContracting authority
- Identifier
- sid4gov.cabinetoffice.gov.uk/BpB93Ch9 · GB-SRS
Suppliers named on the notice
- Freshworks IncSupplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e-2025-03-06T13:13:51Z
- Published
- 6 Mar 2025
- Latest update
- 6 Mar 2025
- Procedure reference
- ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e
- Contract reference
- ocds-b5fd17-5d56abaa-a97a-445a-a93e-6800e0a4525e-1