ICT Support, Infrastructure, Telephony & Connectivity

Dunstable Town Council is seeking an organisation to provide an IT Support contract which includes management of our existing IT infrastructure, telephony, connectivity, and licencing. Further details are outlined below.

It is important to the Council that a single supplier can provide the support, account management and billing for all services delivered. To aid service delivery there must be clear point of contacts for specific roles and responsibilities.

The supplier may sub-contract delivery of certain areas if this is made clear in the tender response and that by sub-contracting it does not stop the organisation providing the single support, account management and billing required. The tender applicant must also provide detail on how they validate any working relationship with a 3rd party contractor. All parties must be fully insured.

The supplier may sub-contract elements of service provision but must state clearly in their response that they remain entirely responsible for the delivery of service, the quality of that service and its associated communications. This should include, but is not limited to, ensuring that all services are delivered in compliance with appropriate regulations and standards, and are appropriately insured. The use of sub-contractors will be entirely transparent to the Council.

Contract Period

The contract will be for three years with an extension to the contract up to a further two years, subject to satisfactory performance and by mutual agreement.

DTC expect to reach a provisional decision on the award of the contract by 22 March 2024, at the latest. The successful bidder will be required to commence work from 1 July 2024.

Incomplete Tender Documents

Tender responses may be rejected if the information asked for is incomplete or proven to be inaccurate.

Receipt of Tender Documents

The completed tender form must be posted, in a sealed envelope, and marked ICT Tender for the attention of the Town Clerk & Chief Executive, or emailed to

[email protected] with subject 'ICT Tender' to arrive no later than 12 noon on 26 February 2024.

Additional information: Tender Clarifications:

In Appendix A - Existing: IT Systems & Equipment

Under the Equipment section it reads:

72 PC's recorded across all sites.

This should read:

72 devices recorded across all sites as outlined below:

Total number of on prem physical servers = 1

Total number of on prem virtual servers = 2

Total number of on prem virtual server backup services = 1 (Note: On Prem Backup device & Cloud office Hybrid Service).

On Prem Physical Edge Firewalls = 6

On Prem Physical Core Switch = 4