Housing Solutions Digital Prevention Gateway (Lightning Reach)

Purpose

To implement a digital prevention gateway to support Housing Solutions by;

• Improving homelessness triage and early intervention
• Enabling residents to access financial support (grants, benefits etc)
• Reducing demand on frontline services

Scope

The solution must provide a Hybrid model (refer & accept)

• Residents can self-serve to find and apply for support
• MKCC can configure application pathways for internal schemes
• Officers can support residents and apply on their behalf

Users

• Residents (self-serve)
• Officers/support workers (assisted journey)
• MKCC staff (admin portal for review and decision-making)