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Published 9 Jan 2023

Contracts Finder notice

HCC 09/22 - The Provision of an Out of Hours Call Handling Service - AWARD

Official notice

Authority: Hertfordshire County Council - Resources

Open procedure
CPV: Call centre (79512000)
Published contract value£475,000VAT basis not stated
Contract ends 31 Mar 2027
Awarded to West Midlands Ambulance Service
Contract starts 1 Apr 2023

What is being bought

Published requirement description

Project: The Provision of an Out of Hours Call Handling Service

Project Reference: HCC2214058

Customer: Hertfordshire County Council

Description: The Council has awarded a contract for the provision of an Out Of Hours Call Handling Service for Hertfordshire County Council to West Midlands Ambulance Service University NHS Foundation Trust.

Notice reference: 2023/S 000-000453

Published procurement details

Procedure
Open procedure
Buyer reference
IT-285-6787-HCC2214058 - AWARD
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
Yes
Tender deadline
Procurement method
Open
Additional classifications 1: Reference
64200000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Telecommunications services
Additional classifications 2: Reference
85321000
Additional classifications 2: Scheme
CPV
Additional classifications 2: Description
Administrative social services
Additional classifications 3: Reference
32540000
Additional classifications 3: Scheme
CPV
Additional classifications 3: Description
Switchboards
Additional classifications 4: Reference
64211100
Additional classifications 4: Scheme
CPV
Additional classifications 4: Description
Local telephone services
Additional classifications 5: Reference
32543000
Additional classifications 5: Scheme
CPV
Additional classifications 5: Description
Telephone switchboards
Additional classifications 6: Reference
64211000
Additional classifications 6: Scheme
CPV
Additional classifications 6: Description
Public-telephone services
Additional classifications 7: Reference
64214200
Additional classifications 7: Scheme
CPV
Additional classifications 7: Description
Telephone switchboard services
Tender contract period: Start date
Tender contract period: End date
Item 1: Delivery locations as published
SG13 8DE; East of England, United Kingdom

Key dates

Published dates
  1. Award decision
    12 Dec 2022
  2. Notice published
    9 Jan 2023
  3. Contract starts
    1 Apr 2023
  4. Contract ends
    31 Mar 2027

Contracting authority & participating public bodies

  • Hertfordshire County Council - ResourcesContracting authority Pegs Lane, Hertford, Hertfordshire, SG13 8DE, United KingdomContact name, email, phone

Suppliers named on the notice

  • West Midlands Ambulance ServiceSupplier Waterfront Way, Waterfront Business Park, Brierley Hill, United Kingdom, DY5 1LX

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-eaef1f54-837b-4c4e-b55d-0e6038f59063-2023-01-09T10:49:02Z
Published
9 Jan 2023
Latest update
9 Jan 2023
Procedure reference
ocds-b5fd17-eaef1f54-837b-4c4e-b55d-0e6038f59063
Contract reference
ocds-b5fd17-eaef1f54-837b-4c4e-b55d-0e6038f59063-1