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Published 26 May 2022

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Halton Housing - CRM and Customer Portal Software & Associated Services

Official notice

Authority: CIRRUS PURCHASING LTD

Open procedure (above threshold)
CPV: Customer Relation Management software package (48445000)
Published contract value£750,000Exc. VAT
Contract ends 2 Mar 2027
Awarded to DB Group Limited (t/a Esuasive)
Contract starts 3 Mar 2023

What is being bought

Published requirement description

Halton Housing sought CRM and Customer Portal service providers.

This contract is to supply, install, implement, support, maintain and develop all the software and related services as per the requirement of this specification.

The main areas of functionality include

  • CRM
  • Customer Portal
  • Customer Engagement
  • Reporting
  • Core Applications Integration
  • Data Management and Migration

The contract will be for 4 years.

Published procurement details

Procedure
Open procedure (above threshold)
Buyer reference
HH01
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Tender deadline
Published
Procurement method
Open
Additional classifications 1: Reference
48480000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Sales, marketing and business intelligence software package
Additional classifications 2: Reference
72000000
Additional classifications 2: Scheme
CPV
Additional classifications 2: Description
IT services: consulting, software development, Internet and support
Tender contract period: Start date
Tender contract period: End date
Item 1: Delivery locations as published

WA8 0TD; British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom; North West, United Kingdom

Key dates

Published dates
  1. Notice published
    26 May 2022
  2. Award decision
    18 Oct 2022
  3. Contract starts
    3 Mar 2023
  4. Contract ends
    2 Mar 2027

Contracting authority & participating public bodies

  • CIRRUS PURCHASING LTDContracting authority Warrington Road, Widnes, WA8 0TD, EnglandContact name, email
    Identifier
    sid4gov.cabinetoffice.gov.uk/C958szYN · GB-SRS

Suppliers named on the notice

  • DB Group Limited (t/a Esuasive)Supplier First Floor 140 Brompton Road London SW31HY
    Identifier
    02422056 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-b91bad8a-75dd-4bda-97c0-14385ffa2158-2023-05-10T16:30:02+01:00
Published
26 May 2022
Latest update
10 May 2023
Procedure reference
ocds-b5fd17-b91bad8a-75dd-4bda-97c0-14385ffa2158
Contract reference
ocds-b5fd17-b91bad8a-75dd-4bda-97c0-14385ffa2158-2