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Published 25 Mar 2025

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Goto Assist Remote Support

Official notice

Authority: Isle of Wight Council

Direct award
CPV: Software package and information systems (48000000)
Published contract value£53,916Exc. VAT
Contract ends 2 Mar 2028
Awarded to Phoenix
Contract starts 28 Feb 2020

What is being bought

Published requirement description

Enables ICT staff to access and control remote computers and other internet-connected devices in order to provide technical support as an alternative and backup method to the primary toolset.

Additional information:

Value set out describes the whole life cost from 28 February 2020 until 02 March 2025 (£25,421.34) informally and then 03 March 2025 - 02 March 2028 (£28,494.18) Non Compliance approved internally. Whole life cost £53,915.52.

Published procurement details

Procedure
Direct award
Buyer reference
IOW001-DN769136-18415978
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Published tender value
£53,915.57
Tender deadline
Procurement method
Direct
Additional classifications 1: Reference
72000000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
IT services: consulting, software development, Internet and support
Tender contract period: Start date
Tender contract period: End date
Item 1: Delivery locations as published
South East, United Kingdom

Key dates

Published dates
  1. Award decision
    27 Feb 2020
  2. Contract starts
    28 Feb 2020
  3. Notice published
    25 Mar 2025
  4. Contract ends
    2 Mar 2028

Contracting authority & participating public bodies

Suppliers named on the notice

  • PhoenixSupplier Blenheim House, York Rd, Pocklington, Barmby Moor, York YO42 1NS
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-5cd15afe-9058-4c41-a7a3-6d2edb2ed241-2025-03-25T15:17:42Z
Published
25 Mar 2025
Latest update
25 Mar 2025
Procedure reference
ocds-b5fd17-5cd15afe-9058-4c41-a7a3-6d2edb2ed241
Contract reference
ocds-b5fd17-5cd15afe-9058-4c41-a7a3-6d2edb2ed241-1