Contracts Finder notice
GB-Witham: ECFRS00381 IT Service Management Software
Authority: Essex Police, Fire & Crime Commissioner Fire & Rescue Authority
CPV: IT software package (48517000)
Published contract value£135,972Exc. VAT
Contract ends 16 Jun 2028
Awarded to Freshworks Inc
Contract starts 16 Jun 2025
What is being bought
Published requirement descriptionIT software package. Purchase agreement for the IT Service Management software "Fresh Service". Contract award notice for the license of a "SaaS" Software as a Service hosted solution awarded via the Crown Commercial Service RM1557.14 G-Cloud 14 Lot 2 Cloud Software framework. The contract is for a period of 3 years with an option to extend for a further 1 year.
Published procurement details
- Procedure
- Not specified
- Buyer reference
- BIP970651983
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Item 1: Delivery locations as published
- East of England, United Kingdom
Key dates
Published dates- Award decision30 May 2025
- Contract starts16 Jun 2025
- Notice published5 Aug 2025
- Contract ends16 Jun 2028
Contracting authority & participating public bodies
- Essex Police, Fire & Crime Commissioner Fire & Rescue AuthorityContracting authority
Suppliers named on the notice
- Freshworks IncSupplier
- Business size
- Large
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-dd50dfb2-7634-4754-8f1d-8a5969f76b64-2025-08-05T14:15:04+01:00
- Published
- 5 Aug 2025
- Latest update
- 5 Aug 2025
- Procedure reference
- ocds-b5fd17-dd50dfb2-7634-4754-8f1d-8a5969f76b64
- Contract reference
- ocds-b5fd17-dd50dfb2-7634-4754-8f1d-8a5969f76b64-1