Contracts Finder notice
GB-Norwich: Income Analytics and Engagement service 2026
Authority: Flagship Housing Limited
CPV: Software package and information systems (48000000)
Published contract value£306,454Exc. VAT
Contract ends 30 Apr 2028
Awarded to Voicescape Limited
Contract starts 1 May 2026
What is being bought
Published requirement descriptionAnalytics tool and engagement platform to support income maximisation and operation efficiency for the Income Collection team.
Contract value for the whole contract term £255,378 ex VAT £306,453.60 incl. VAT
Additional information: Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14)
Published procurement details
- Procedure
- Not specified
- Buyer reference
- BIP1048832312
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Item 1: Delivery locations as published
- East of England, United Kingdom
Key dates
Published dates- Award decision27 Apr 2026
- Contract starts1 May 2026
- Notice published7 Jul 2026
- Contract ends30 Apr 2028
Contracting authority & participating public bodies
- Flagship Housing LimitedContracting authority
Suppliers named on the notice
- Voicescape LimitedSupplier
- Business size
- Large
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6-2026-07-07T14:10:05+01:00
- Published
- 7 Jul 2026
- Latest update
- 7 Jul 2026
- Procedure reference
- ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6
- Contract reference
- ocds-b5fd17-32b9fcee-8453-423f-9bdc-86e7c60ebec6-1