Contracts Finder notice
GB-Kings Lynn: Customer Engagement Platform
Authority: Freebridge Community Housing Limited
What is being bought
Published requirement descriptionFreebridge Community Housing invites qualified and experienced Engagement Platform service providers to submit proposals for providing a Tenant Engagement Platform.
The platform design should consider customer needs, and the provider should have experience in seamless platform migrations.
Our objectives for the engagement are focused on fostering a connected community, enhancing tenant experiences, and strengthening relationships among our tenants, local communities, and Freebridge, the landlord.
Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Published procurement details
- Procedure
- Open procedure
- Buyer reference
- BIP892978810
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- Yes
- Tender deadline
- Procurement method
- Open
- Additional classifications 1: Reference
- 79342320
- Additional classifications 1: Scheme
- CPV
- Additional classifications 1: Description
- Customer-care services
- Additional classifications 2: Reference
- 79342310
- Additional classifications 2: Scheme
- CPV
- Additional classifications 2: Description
- Customer survey services
- Additional classifications 3: Reference
- 48445000
- Additional classifications 3: Scheme
- CPV
- Additional classifications 3: Description
- Customer Relation Management software package
- Additional classifications 4: Reference
- 79342321
- Additional classifications 4: Scheme
- CPV
- Additional classifications 4: Description
- Customer-loyalty programme
- Item 1: Delivery locations as published
- East of England, United Kingdom
Key dates
Published dates- Award decision1 Oct 2024
- Notice published2 Oct 2024
- Contract starts7 Oct 2024
- Contract ends6 Oct 2027
Contracting authority & participating public bodies
- Freebridge Community Housing LimitedContracting authority
Suppliers named on the notice
- Granicus-Firmstep LimitedSupplier
- Business size
- SME
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0-2024-10-02T10:55:08+01:00
- Published
- 2 Oct 2024
- Latest update
- 2 Oct 2024
- Procedure reference
- ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0
- Contract reference
- ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0-1