Contracts FinderAwarded contract
Published 2 Oct 2024

Contracts Finder notice

GB-Kings Lynn: Customer Engagement Platform

Authority: Freebridge Community Housing Limited

Open procedure
CPV: Customer Relation Management software development services (72212445)
Published contract value£101,500Exc. VAT
Contract ends 6 Oct 2027
Contract starts 7 Oct 2024

What is being bought

Published requirement description

Freebridge Community Housing invites qualified and experienced Engagement Platform service providers to submit proposals for providing a Tenant Engagement Platform.

The platform design should consider customer needs, and the provider should have experience in seamless platform migrations.

Our objectives for the engagement are focused on fostering a connected community, enhancing tenant experiences, and strengthening relationships among our tenants, local communities, and Freebridge, the landlord.

Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Published procurement details

Procedure
Open procedure
Buyer reference
BIP892978810
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
Yes
Tender deadline
Procurement method
Open
Additional classifications 1: Reference
79342320
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Customer-care services
Additional classifications 2: Reference
79342310
Additional classifications 2: Scheme
CPV
Additional classifications 2: Description
Customer survey services
Additional classifications 3: Reference
48445000
Additional classifications 3: Scheme
CPV
Additional classifications 3: Description
Customer Relation Management software package
Additional classifications 4: Reference
79342321
Additional classifications 4: Scheme
CPV
Additional classifications 4: Description
Customer-loyalty programme
Item 1: Delivery locations as published
East of England, United Kingdom

Key dates

Published dates
  1. Award decision
    1 Oct 2024
  2. Notice published
    2 Oct 2024
  3. Contract starts
    7 Oct 2024
  4. Contract ends
    6 Oct 2027

Contracting authority & participating public bodies

Suppliers named on the notice

Official documents & specifications (2)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0-2024-10-02T10:55:08+01:00
Published
2 Oct 2024
Latest update
2 Oct 2024
Procedure reference
ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0
Contract reference
ocds-b5fd17-03ef1d12-4f16-46dd-a948-eda22974fbb0-1