Contracts Finder notice
ESCC - FW - iCasework Case Management System
Authority: East Sussex County Council
CPV: Information systems or technology planning services (72222200)
Published contract value£217,670Exc. VAT
Contract ends 2 Jul 2027
Awarded to CIVICA UK LIMITED
Contract starts 3 Jul 2021
What is being bought
Published requirement descriptionTo replace/renew the contract for a case management system (CMS) for managing complaints, enquiries, member enquiries, compliments, Ombudsman (Lgsco) complaints, FOI and environment information requests, data protection requests for public and police and ICO complaints.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- ESCC - 012923
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Published tender value
- £116,000.00
- Tender deadline
- Procurement method
- Selective
- Tender contract period: Start date
- Tender contract period: End date
- Item 1: Delivery locations as published
- South East, United Kingdom
Key dates
Published dates- Award decision30 Jan 2021
- Contract starts3 Jul 2021
- Notice published22 Mar 2023
- Contract ends2 Jul 2027
Contracting authority & participating public bodies
- East Sussex County CouncilContracting authority
- Identifier
- ESX · GB-LAE
Suppliers named on the notice
- CIVICA UK LIMITEDSupplier
- Identifier
- 01628868 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a-2023-09-01T12:52:35+01:00
- Published
- 22 Mar 2023
- Latest update
- 1 Sept 2023
- Procedure reference
- ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a
- Contract reference
- ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a-2