Contracts Finder notice
Enterprise Service Management Tool
Authority: Housing 21
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£500,000Exc. VAT
Contract ends 14 Dec 2027
Awarded to Hornbill Service Management Ltd
Contract starts 15 Dec 2022
What is being bought
Published requirement descriptionHousing 21 plan to move to a full cloud-based SaaS solution that will support improved service quality and delivery, through more efficient and mature ITSM processes and functions along with providing new service management capability for the Housing 21 HR team with future options for expanding use of the service management tool to other areas of Housing 21 business.
Published procurement details
- Procedure
- Restricted procedure
- Buyer reference
- BIP757047531
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- Yes
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom
Key dates
Published dates- Award decision13 Dec 2022
- Contract starts15 Dec 2022
- Notice published6 Feb 2023
- Contract ends14 Dec 2027
Contracting authority & participating public bodies
- Housing 21Contracting authority
Suppliers named on the notice
- Hornbill Service Management LtdSupplier
- Business size
- SME
Official documents & specifications (2)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488-2023-02-06T15:00:10Z
- Published
- 6 Feb 2023
- Latest update
- 6 Feb 2023
- Procedure reference
- ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488
- Contract reference
- ocds-b5fd17-d142ff05-e006-4ef6-bf1c-b4635f475488-1