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Published 2 Sept 2024

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ecm_11962 Pensions Transformation Programme (PTP) Customer Account Manager (CAM) - Application Support & Maintenance

Official notice

Authority: Department for Work and Pensions

Call-off from a framework agreement
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£6,500,000Exc. VAT
Contract ends 30 Sept 2027
Awarded to Accenture (UK) Limited
Contract starts 1 Oct 2024

What is being bought

Published requirement description

Level 3 Support and maintenance of the PTP CAM system which is a legacy service that manages customer accounts for pension centres and supports more than 3,000 concurrent agents managing direct telephone and paper-based contact with customers. It is a front-end solution interfacing with HMRC and a number of DWP systems including the legacy systems PSCS and ISCS.

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
tender_368007/1400523
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Published tender value
£10,820,000.00
Min Value
£6,500,000.00
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
NE98 1YX; North East, United Kingdom

Key dates

Published dates
  1. Award decision
    21 May 2024
  2. Notice published
    2 Sept 2024
  3. Contract starts
    1 Oct 2024
  4. Contract ends
    30 Sept 2027

Contracting authority & participating public bodies

Suppliers named on the notice

  • Accenture (UK) LimitedSupplier 30 Fenchurch Street, London, EC3M 3BD
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

  • n/a awardDocumentPDF

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-50985e69-2aae-458b-af7f-7ea2ced14b42-2024-09-02T17:05:18+01:00
Published
2 Sept 2024
Latest update
2 Sept 2024
Procedure reference
ocds-b5fd17-50985e69-2aae-458b-af7f-7ea2ced14b42
Contract reference
ocds-b5fd17-50985e69-2aae-458b-af7f-7ea2ced14b42-1