Contracts Finder notice
Eckho IVR Renewal & Upgrade via RM6116
Authority: Durham County Council
CPV: Telecommunications network (32412100)
Published contract value£208,682VAT basis not stated
Contract ends 31 Jul 2028
Awarded to Maintel Europe Ltd
Contract starts 1 Aug 2026
What is being bought
Published requirement descriptionDurham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- 003842 / OPEN20261578
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- Yes
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- North East, United Kingdom
Key dates
Published dates- Award decision30 Jul 2026
- Contract starts1 Aug 2026
- Notice published3 Nov 2026
- Contract ends31 Jul 2028
Contracting authority & participating public bodies
- Durham County CouncilContracting authority
- Identifier
- DUR · GB-LAE
Suppliers named on the notice
- Maintel Europe LtdSupplier
- Identifier
- 02665837 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-0abf94cf-85cb-4fff-b6dd-a091084fb1dd-2026-11-03T16:23:57Z
- Published
- 3 Nov 2026
- Latest update
- 3 Nov 2026
- Procedure reference
- ocds-b5fd17-0abf94cf-85cb-4fff-b6dd-a091084fb1dd
- Contract reference
- ocds-b5fd17-0abf94cf-85cb-4fff-b6dd-a091084fb1dd-1