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Published 4 Jul 2023

Contracts Finder notice

Digital Dictation, Speech Recognition & Outsourced Transcription Services 2

Official notice

Authority: N H S Shared Business Services

Open procedure (above threshold)
CPV: Voice recognition software development services (72212314)
Published panel value£150,000,000Shared across 17 suppliers; not a single purchase
Contract ends 30 Sept 2027
Panel 17 suppliersAccuro Transcriptions Solutions, Aprobrium LTD T/A Lexacom, BigHand Limited and 14 more
Contract starts 1 Oct 2025

What is being bought

Published requirement description

NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new.

These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework/Dynamic Purchasing System (DPS).

NHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Digital Dictation, Speech Recognition & Outsourced Transcription and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations.

Our Approved Organisation list can be found on:

www.sbs.nhs.uk/services/framework-a… ↗

The framework includes

Lot 1a - Digital Dictation (Fixed)

Lot 1b - Digital Dictation (SaaS)

Lot 2a - Speech Recognition (Fixed)

Lot 2b - Speech Recognition (SaaS)

Lot 3 - Outsourced Transcription

Lot 4 - Combined Solutions

Published procurement details

Procedure
Open procedure (above threshold)
Buyer reference
SBS10505
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Tender deadline
Published
Procurement method
Open
Additional classifications 1: Reference
32342450
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Voice recorders
Additional classifications 2: Reference
32344110
Additional classifications 2: Scheme
CPV
Additional classifications 2: Description
Voice-logging system
Additional classifications 3: Reference
48311000
Additional classifications 3: Scheme
CPV
Additional classifications 3: Description
Document management software package
Additional classifications 4: Reference
48314000
Additional classifications 4: Scheme
CPV
Additional classifications 4: Description
Voice recognition software package
Additional classifications 5: Reference
48317000
Additional classifications 5: Scheme
CPV
Additional classifications 5: Description
Word-processing software package
Additional classifications 6: Reference
48517000
Additional classifications 6: Scheme
CPV
Additional classifications 6: Description
IT software package
Additional classifications 7: Reference
48900000
Additional classifications 7: Scheme
CPV
Additional classifications 7: Description
Miscellaneous software package and computer systems
Additional classifications 8: Reference
72212314
Additional classifications 8: Scheme
CPV
Additional classifications 8: Description
Voice recognition software development services
Additional classifications 9: Reference
72261000
Additional classifications 9: Scheme
CPV
Additional classifications 9: Description
Software support services
Additional classifications 10: Reference
72500000
Additional classifications 10: Scheme
CPV
Additional classifications 10: Description
Computer-related services
Additional classifications 11: Reference
79550000
Additional classifications 11: Scheme
CPV
Additional classifications 11: Description
Typing, word-processing and desktop publishing services
Item 1: Delivery locations as published
United Kingdom

Key dates

Published dates
  1. Notice published
    4 Jul 2023
  2. Contract starts
    1 Oct 2025
  3. Award decision
    15 Dec 2025
  4. Contract ends
    30 Sept 2027

Contracting authority & participating public bodies

  • N H S Shared Business ServicesContracting authority Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire, HP2 7AH, EnglandContact email
    Identifier
    sid4gov.cabinetoffice.gov.uk/m6gv6TMA · GB-SRS
    URL
    https://www.sbs.nhs.uk/

Suppliers named on the notice

  • Aprobrium LTD T/A LexacomSupplier East Court, Hardwick Business Park, Noral Way, Banbury, Oxfordshire, OX16 2AF
    Identifier
    3835983 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • Accuro Transcriptions SolutionsSupplier Caledonian House, Tatton Street, Knutsford, Cheshire, WA16 6AG
    Identifier
    7384107 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • BigHand LimitedSupplier 27 Union Street, London SE1 1SD
    Identifier
    3128724 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • Dictalogic LimitedSupplier 367 West Wycombe Road, High Wycombe, Bucks, HP12 4AE,
    Identifier
    11680927 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • Diktamen UKSupplier Regus Strand, Golden Cross House, 8 Duncannon Street, London, WC2N 4JF
    Identifier
    14047865 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • DScribe LimitedSupplier Parkfield, Drinkstone, Suffolk IP30 9SS
    Identifier
    5123175 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • Dict8 LimitedSupplier 22 Chancery Lane, London
    Identifier
    4781165 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • Dictate IT LtdSupplier Eastcastle House, 27/28 Eastcastle Street, London, W1W 8DH
    Identifier
    4930122 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • G2 Speech UK LtdSupplier 202 Coppergate House, 10 Whites Row, London, E1 7NF
    Identifier
    4424839 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • InventAsia LimitedSupplier 10 The Southend, Ledbury, Herefordshire, HR8 2EY
    Identifier
    05271209 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • Norty Ltd t/a T-ProSupplier 3rd Floor, Waterloo Exchange, Waterloo Road, Dublin 4, D04 E5W7, Ireland
    Identifier
    273216 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • Nuance Communications Ireland LimitedSupplier One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland
    Identifier
    503352 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large
  • OKS International LimitedSupplier Unit 6 2-20 Scrutton Street, Shoreditch, London, EC2A 4RJ
    Identifier
    10485494 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • Scribetech UK LtdSupplier 15 Penhurst House, 352-356 Battersea Park Road, London, SW11 3BY
    Identifier
    3114547 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • Voice Technologies LtdSupplier 10 Shuttle Street, Paisley, PA1 1YD
    Identifier
    SC066712 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • Xstek LimitedSupplier Falcon House, 257 Burlington Road, New Malden, Surrey, KT3 4NE
    Identifier
    7112697 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME
  • KCI Medical ltd t/a Solventum UKSupplier Building 47 Charnwood Campus, 10 Bakewell Road, Loughborough, LE11 5RB
    Identifier
    1130981 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (4)

Official links; attachments are not copied

Notices published for this procedure

Other published details

Milestones 1: Reference
1
Milestones 1: Type
engagement
Milestones 1: Title
Engagement end date
Milestones 1: Due Date
Title
NHS SBS DIGITAL DICTATION, SPEECH RECOGNITION & OUTSOURCED TRANSCRIPTION SERVICES (SBS10505)

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-04589382-1fbd-4f66-aa92-346f4eda5cab-2026-01-12T15:12:46Z
Published
4 Jul 2023
Latest update
12 Jan 2026
Procedure reference
ocds-b5fd17-04589382-1fbd-4f66-aa92-346f4eda5cab
Contract reference
ocds-b5fd17-04589382-1fbd-4f66-aa92-346f4eda5cab-1