Contracts Finder notice
DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027
Authority: Department of Health and Social Care
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£10,080Exc. VAT
Contract ends 2 Apr 2027
Awarded to Freshworks Inc.
Contract starts 3 Apr 2026
What is being bought
Published requirement descriptionEmail Ticketing Platform
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- CF-3489000D0O000000rwimUAA
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- SW1H 0EU; United Kingdom
Key dates
Published dates- Award decision27 Mar 2026
- Contract starts3 Apr 2026
- Notice published14 Apr 2026
- Contract ends2 Apr 2027
Contracting authority & participating public bodies
- Department of Health and Social CareContracting authority
Suppliers named on the notice
- Freshworks Inc.Supplier
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91-2026-04-14T15:02:58+01:00
- Published
- 14 Apr 2026
- Latest update
- 14 Apr 2026
- Procedure reference
- ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91
- Contract reference
- ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91-1