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Published 19 Jun 2026

Contracts Finder notice

Debt Resolution Services - Communication software, data analytics and the further development of A.I. automations

Official notice

Authority: LONDON BOROUGH OF NEWHAM

Call-off from a framework agreement
CPV: Software package and information systems (48000000)
Published contract value£140,000Exc. VAT
Contract ends 30 Jun 2027
Awarded to Telsolutions Ltd
Contract starts 18 Jun 2026

What is being bought

Published requirement description

The provision of cloud-based communication software, data analytics and the continuing development of A.I. automations used by oneSource Debt Recovery Services (OSDRS) to maximise the collection of debt owed to the Council. The software provides the functionality of the OSDRS customer-facing website enforcement.onesource.co.uk and supports the operation of the customer call-centre.

Award via GCA LVPS Framework RM6237

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
21872
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
E16 2QU

Key dates

Published dates
  1. Award decision
    16 Jun 2026
  2. Contract starts
    18 Jun 2026
  3. Notice published
    19 Jun 2026
  4. Contract ends
    30 Jun 2027

Contracting authority & participating public bodies

  • LONDON BOROUGH OF NEWHAMContracting authority Newham Dockside, Building 1000, LONDON, E162QU, EnglandContact email
    Identifier
    NWM · GB-LAE

Suppliers named on the notice

  • Telsolutions LtdSupplier Suite 501 The Nexus Building, Broadway, Letchworth Garden City, Herts, England, SG6 3TA
    Identifier
    05076948 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7-2026-06-19T11:40:51+01:00
Published
19 Jun 2026
Latest update
19 Jun 2026
Procedure reference
ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7
Contract reference
ocds-b5fd17-03eb21ea-a6e1-4485-a451-f84ff07090e7-1