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Contracts FinderCall-off contract
Published 31 Mar 2023

Contracts Finder notice

Customer contact centre solution

Official notice

Authority: Lancashire County Council

Call-off from a framework agreement
CPV: Customer Relation Management software package (48445000)
Published contract value£2,471,104Exc. VAT
Contract ends 31 Mar 2027
Awarded to Content Guru Limited
Contract starts 1 May 2023

What is being bought

Published requirement description

Provision and support of customer contact system solution for customer service delivery

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
JB/ICT/LCC/22/1712
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Min Value
£1,453,783.00
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
North West, United Kingdom
Description
Call-off via the Crown Commercial Service (CCS) G-Cloud 13 framework (RM1557.13)

Key dates

Published dates
  1. Award decision
    31 Mar 2023
  2. Notice published
    31 Mar 2023
  3. Contract starts
    1 May 2023
  4. Contract ends
    31 Mar 2027

Contracting authority & participating public bodies

Suppliers named on the notice

  • Content Guru LimitedSupplier Radius Court, Eastern Road, Bracknell, Berkshire, RG12 2UP
    Identifier
    05653869 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47-2023-03-31T16:03:49+01:00
Published
31 Mar 2023
Latest update
31 Mar 2023
Procedure reference
ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47
Contract reference
ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47-1