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Published 9 Jul 2026

Contracts Finder notice

Customer Contact Centre Solution (CCaaS)

Official notice

Authority: WANDLE HOUSING ASSOCIATION LIMITED

Call-off from a framework agreement
CPV: Communication software package (48510000)
Published contract value£624,155Exc. VAT
Contract ends 29 Jun 2028
Awarded to Vodafone Limited
Contract starts 30 Jun 2026

What is being bought

Published requirement description

The contract is for the provision of is for the provision of a cloud-based Customer Contact Centre solution (CCaaS) to support Wandle's telephony and customer service operations across all service areas. The contract will supply and support with the ongoing management of Vodafone Business storm® CCaaS.

Additional information: This contract is for 24 months with no option to extend.

The contract has been award via the Government Commercial Agency (GCA) , Network Services 3 (RM6116) Framework, Lot 4c: Contact Centre Solutions.

Published procurement details

Framework cited in notice
Network Services 3 · RM6116
Procedure
Call-off from a framework agreement
Buyer reference
WHA.COS.CE.25.049
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
London, United Kingdom

Key dates

Published dates
  1. Award decision
    23 Jun 2026
  2. Contract starts
    30 Jun 2026
  3. Notice published
    9 Jul 2026
  4. Contract ends
    29 Jun 2028

Contracting authority & participating public bodies

  • WANDLE HOUSING ASSOCIATION LIMITEDContracting authority WANDLE, LONDON, SE19BB, EnglandContact name, email
    Identifier
    sid4gov.cabinetoffice.gov.uk/mmm75Jp3 · GB-SRS

Suppliers named on the notice

  • Vodafone LimitedSupplier Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN
    Identifier
    01471587 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016-2026-07-09T15:48:15+01:00
Published
9 Jul 2026
Latest update
9 Jul 2026
Procedure reference
ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016
Contract reference
ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016-1