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Published 27 Oct 2023

Contracts Finder notice

Contract award for the Provision of a Customer Service Centre Service for Hertfordshire County Council

Official notice

Authority: Hertfordshire County Council

Call-off from a framework agreement
CPV: Call centre (79512000)
Published contract value£17,826,556Exc. VAT
Contract ends 31 Mar 2028
Awarded to SERCO LIMITED
Contract starts 1 Apr 2024

What is being bought

Published requirement description

Awarded Contract - the contract has been awarded to Serco Limited

Hertfordshire County Council has awarded a contract using CCS Framework RM6181 for the Provision of Outsourced Contact Centre and Business Services, Lot 1 Contact Centres.

The initial call-off period will be for 4 years with the option to extend for two periods of up to 12 months each.

The contract value range stated above in Section 1 allows for the two x 12 month extension periods.

Published procurement details

Framework cited in notice
Outsourced Contact Centre and Business Services · RM6181
Procedure
Call-off from a framework agreement
Buyer reference
HCC2314575
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Published tender value
£26,196,645.00
Min Value
£17,826,556.00
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
East of England, United Kingdom

Key dates

Published dates
  1. Award decision
    9 Oct 2023
  2. Notice published
    27 Oct 2023
  3. Contract starts
    1 Apr 2024
  4. Contract ends
    31 Mar 2028

Contracting authority & participating public bodies

  • Hertfordshire County CouncilContracting authority PEGS LANE, HERTFORD, SG138DQ, EnglandContact email, phone
    Identifier
    HRT · GB-LAE

Suppliers named on the notice

  • SERCO LIMITEDSupplier 16 BARTLEY WOOD BUSINESS PARK,BARTLEY WAY HOOK Hampshire RG27 9UY GB
    Identifier
    00242246 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-427c861f-609a-4e82-9208-06b4b30da2a3-2023-10-27T16:05:02+01:00
Published
27 Oct 2023
Latest update
27 Oct 2023
Procedure reference
ocds-b5fd17-427c861f-609a-4e82-9208-06b4b30da2a3
Contract reference
ocds-b5fd17-427c861f-609a-4e82-9208-06b4b30da2a3-1