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Published 13 Dec 2022

Contracts Finder notice

Contact Centre Solution

Official notice

Authority: Pension Protection Fund

Call-off from a framework agreement
CPV: Desktop communications software package (48511000)
Published contract value£924,000Exc. VAT
Contract ends 31 Oct 2027
Awarded to Daisy Corporate Services Trading Limited
Contract starts 1 Nov 2022

What is being bought

Published requirement description

Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes.

The notice value is being updated to reflect a contingency amount that was included at award for use of these services. This figure was missed off the original notice in error. The value for this notice is therefore being increased by c.£82k

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
tender_93232/1157209
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
London, United Kingdom

Key dates

Published dates
  1. Award decision
    28 Oct 2022
  2. Contract starts
    1 Nov 2022
  3. Notice published
    13 Dec 2022
  4. Contract ends
    31 Oct 2027

Contracting authority & participating public bodies

  • Pension Protection FundContracting authority Renaissance, 12 Dingwall Road, Croydon, CR0 2NA, EnglandContact email

Suppliers named on the notice

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0-2025-09-04T15:19:51+01:00
Published
13 Dec 2022
Latest update
4 Sept 2025
Procedure reference
ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0
Contract reference
ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0-1