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Published 28 Jan 2025

Contracts Finder notice

Contact Centre - Enhanced Software Solution

Official notice

Authority: THIRTEEN HOUSING GROUP LIMITED

Other - Direct Award via CCS RM6116 (lot 4c)
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£239,380Exc. VAT
Contract ends 29 Feb 2028
Awarded to Avoira Limited
Contract starts 1 Mar 2025

What is being bought

Published requirement description

Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly.

Published procurement details

Procedure
Other - Direct Award via CCS RM6116 (lot 4c)
Buyer reference
THIR 24 130
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Tender deadline
Item 1: Delivery locations as published
North East, United Kingdom
Description

Upgrading Contact Centre platform that includes automated Quality Assurance capability that moves and supports the Touchpoint management team in ensuring risk and quality are managed accordingly.

Key dates

Published dates
  1. Award decision
    22 Jan 2025
  2. Notice published
    28 Jan 2025
  3. Contract starts
    1 Mar 2025
  4. Contract ends
    29 Feb 2028

Contracting authority & participating public bodies

  • THIRTEEN HOUSING GROUP LIMITEDContracting authority 2 Hudson Quay, MIDDLESBROUGH, TS21QG, EnglandContact name, email, phone
    Identifier
    sid4gov.cabinetoffice.gov.uk/V3SG8j4A · GB-SRS

Suppliers named on the notice

  • Avoira LimitedSupplier Pennine House Salford Street Bury BL9 6YA
    Identifier
    01763970 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698-2025-01-28T11:33:34Z
Published
28 Jan 2025
Latest update
28 Jan 2025
Procedure reference
ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698
Contract reference
ocds-b5fd17-b1ecffc1-b69a-45d5-9e93-5a00bc6b1698-1