Contracts Finder notice
Contact Centre Delivery Partner
Authority: West Midlands Combined Authority
CPV: Call centre (79512000)
Published contract value£205,960Exc. VAT
Contract ends 30 Apr 2028
Awarded to TTEC Digital
Contract starts 19 Dec 2024
What is being bought
Published requirement descriptionWest Midlands Combined Authority is awarding a contract to TTEC Consulting Ltd for the supply of a Microsoft`s Dynamics 365 Contact Centre via a compliant GCloud 14 call off award process.
Published procurement details
- Framework cited in notice
- G-Cloud 14 · RM1557.14
- Procedure
- Call-off from a framework agreement
- Buyer reference
- tender_455629/1440485
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- B19 3SD; West Midlands, United Kingdom
Key dates
Published dates- Award decision18 Dec 2024
- Contract starts19 Dec 2024
- Notice published9 Jan 2025
- Contract ends30 Apr 2028
Contracting authority & participating public bodies
- West Midlands Combined AuthorityContracting authority
Suppliers named on the notice
- TTEC DigitalSupplier
- Identifier
- 03424866 · GB-COH
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-130c02dd-70fb-49fb-b527-e2f6f4a7b424-2025-01-09T11:20:36Z
- Published
- 9 Jan 2025
- Latest update
- 9 Jan 2025
- Procedure reference
- ocds-b5fd17-130c02dd-70fb-49fb-b527-e2f6f4a7b424
- Contract reference
- ocds-b5fd17-130c02dd-70fb-49fb-b527-e2f6f4a7b424-1