Contracts Finder notice
Contact Centre as a Service (CCaaS)
Authority: MCA - Maritime and Coastguard Agency
CPV: Software package and information systems (48000000)
Published contract value£995,135Exc. VAT
Contract ends 2 Feb 2028
Awarded to MAINTEL EUROPE LIMITED
Contract starts 3 Feb 2025
What is being bought
Published requirement descriptionInvest in a Contact Centre as a Service (CCaaS) solution to replace the MCA's aging and unsupported legacy contact centre system for all MCA customer communications.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- tender_468564/1457431
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- Yes
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- British Oversea Territories; Channel Islands; Europe; Isle of Man; Rest of the World; United Kingdom
Key dates
Published dates- Contract starts3 Feb 2025
- Award decision24 Feb 2025
- Notice published28 Feb 2025
- Contract ends2 Feb 2028
Contracting authority & participating public bodies
- MCA - Maritime and Coastguard AgencyContracting authority
Suppliers named on the notice
- MAINTEL EUROPE LIMITEDSupplier
- Voluntary, community or social enterprise
- No
- Business size
- Large
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-b5415365-de62-4a8e-959b-05e155670b0c-2025-02-28T15:35:01Z
- Published
- 28 Feb 2025
- Latest update
- 28 Feb 2025
- Procedure reference
- ocds-b5fd17-b5415365-de62-4a8e-959b-05e155670b0c
- Contract reference
- ocds-b5fd17-b5415365-de62-4a8e-959b-05e155670b0c-1