Contracts Finder notice
Consular Customer Satisfaction Insight - Assistance Cases
Authority: Foreign Commonwealth and Development Office
CPV: Research services (73110000)
Published contract value£930,000Exc. VAT
Contract ends 31 Mar 2027
Awarded to IFF Research Ltd
Contract starts 1 Apr 2024
What is being bought
Published requirement descriptionThe Authority has a requirement for continuous qualitative evaluation of Consular assistance services among recent service users. These are primarily British people who have sought our assistance around the world when they have needed help. The research will include ongoing tracking work as well as smaller, ad hoc projects throughout the year.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- tender_387913/1318958
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- SW1 2AH; London, United Kingdom
Key dates
Published dates- Award decision15 Dec 2023
- Notice published28 Feb 2024
- Contract starts1 Apr 2024
- Contract ends31 Mar 2027
Contracting authority & participating public bodies
- Foreign Commonwealth and Development OfficeContracting authority
Suppliers named on the notice
- IFF Research LtdSupplier
- Voluntary, community or social enterprise
- No
- Business size
- SME
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-219d4636-b7bf-4a2f-9cc0-1a8222722079-2024-02-28T09:48:16Z
- Published
- 28 Feb 2024
- Latest update
- 28 Feb 2024
- Procedure reference
- ocds-b5fd17-219d4636-b7bf-4a2f-9cc0-1a8222722079
- Contract reference
- ocds-b5fd17-219d4636-b7bf-4a2f-9cc0-1a8222722079-1