Complaints Case Management

Official notice

Authority: Wolverhampton City Council

Call-off from a framework agreement

CPV: Software package and information systems (48000000)

Published contract value£98,500Exc. VAT

Contract ends 26 Mar 2027

Awarded to CIVICA UK LIMITED

Contract starts 27 Mar 2023

What is being bought

Published requirement description

Complaints case management for managing the Council's corporate, Social Care, Local Government Social Care Ombudsman (LGSCO) and Housing Ombudsman complaints.

Published procurement details

Procedure: Call-off from a framework agreement
Buyer reference: CWC23042
Category: Services
Tender status: Complete
Award status: Active
Suitable for SMEs: Yes
Suitable for voluntary, community and social enterprises: Yes
Tender deadline: 28 Feb 2023, 12:00 GMT
Procurement method: Selective
Item 1: Delivery locations as published: West Midlands, United Kingdom

Key dates

Published dates

Award decision
14 Mar 2023
Contract starts
27 Mar 2023
Notice published
3 Apr 2023
Contract ends
26 Mar 2027

Contracting authority & participating public bodies

Wolverhampton City CouncilContracting authority Civic Centre, St. Peters Square, WOLVERHAMPTON, WV11RL, EnglandContact name, email, phone
Identifier
WLV · GB-LAE

Suppliers named on the notice

CIVICA UK LIMITEDSupplier 30 Stamford Street LONDON SE1 9LQ GB
Identifier
01628868 · GB-COH
Voluntary, community or social enterprise
No
Business size
Large

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Awarded contract notice on Contracts Finder awardAward noticeen3 Apr 2023, 14:47 BST

Source record

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-b895baac-ef94-4df2-bea6-0cad9594fcef-2023-04-03T14:47:44+01:00
Published: 3 Apr 2023
Latest update: 3 Apr 2023
Procedure reference: ocds-b5fd17-b895baac-ef94-4df2-bea6-0cad9594fcef
Contract reference: ocds-b5fd17-b895baac-ef94-4df2-bea6-0cad9594fcef-1