Claims Management Market Study: Consumer Research

Official notice

Authority: FCA

Call-off from a framework agreement

CPV: Market research services (79310000)

Published contract value£209,616Exc. VAT

Contract ends 15 Dec 2026

Awarded to Irrational Agency Limited

Contract starts 10 Aug 2026

What is being bought

Published requirement description

Consumer research to support the FCA's Claims Management Market Study, exploring consumers' experiences across assisted and unassisted claims journeys, including the role of claims management service providers.

Published procurement details

Procedure: Call-off from a framework agreement
Buyer reference: CF-0056500D8d000009sg5IEAQ
Category: Services
Tender status: Complete
Award status: Active
Suitable for SMEs: No
Suitable for voluntary, community and social enterprises: No
Min Value: £174,680.00
Tender deadline: 22 Jul 2026, 12:00 BST
Procurement method: Selective
Item 1: Delivery locations as published: E20 1JN; London, United Kingdom

Key dates

Published dates

Award decision
4 Aug 2026
Contract starts
10 Aug 2026
Notice published
17 Sept 2026
Contract ends
15 Dec 2026

Contracting authority & participating public bodies

FCAContracting authority 12 Endeavour Square, London, E20 1JN, UKContact name, email, phone

Suppliers named on the notice

Irrational Agency LimitedSupplier Sackville House, 143-149 Fenchurch Street, London, EC3M 6BL

Official documents & specifications (1)

Official links; attachments are not copied

Notices published for this procedure

Awarded contract notice on Contracts Finder awardAward noticeen17 Sept 2026, 15:49 BST

Source record

Source: Contracts Finder
Notice language: en
Release reference: ocds-b5fd17-148584e0-0cfa-46f9-a043-73282b4ff51b-2026-09-17T15:49:17+01:00
Published: 17 Sept 2026
Latest update: 17 Sept 2026
Procedure reference: ocds-b5fd17-148584e0-0cfa-46f9-a043-73282b4ff51b
Contract reference: ocds-b5fd17-148584e0-0cfa-46f9-a043-73282b4ff51b-1