Contracts Finder notice
Citizen Facing Contact Centre Services
Authority: NHS England
CPV: Call centre (79512000)
Published contract value£28,000,000Exc. VAT
Contract ends 13 May 2028
Awarded to TELEPERFORMANCE LIMITED
Contract starts 29 Sept 2023
What is being bought
Published requirement descriptionOutsourced Contact Centre Services
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- CF-1949600D0O000000rwimUAA
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- No
- Suitable for voluntary, community and social enterprises
- No
- Min Value
- £20,508,088.09
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- LS1 4AP; England, United Kingdom
Key dates
Published dates- Award decision29 Sept 2023
- Contract starts29 Sept 2023
- Notice published20 Oct 2023
- Contract ends13 May 2028
Contracting authority & participating public bodies
- NHS EnglandContracting authority
Suppliers named on the notice
- TELEPERFORMANCE LIMITEDSupplier
- Business size
- Large
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
Notices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-f5df61de-0d7b-462c-850c-70bc21ba8410-2023-10-26T09:46:42+01:00
- Published
- 20 Oct 2023
- Latest update
- 26 Oct 2023
- Procedure reference
- ocds-b5fd17-f5df61de-0d7b-462c-850c-70bc21ba8410
- Contract reference
- ocds-b5fd17-f5df61de-0d7b-462c-850c-70bc21ba8410-3