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Published 12 Mar 2026

Contracts Finder notice

CBMDC 462 - automated telephony call routing solution

Official notice

Authority: City of Bradford Metropolitan District Council

Direct award
CPV: Telephone switchboards (32543000)
Published contract value£41,252Exc. VAT
Contract ends 31 Mar 2028
Awarded to NETCALL TECHNOLOGY LTD
Contract starts 1 Apr 2026

What is being bought

Published requirement description

Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls.

Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services

2 year, with 1 x 12 month extension

Published procurement details

Procedure
Direct award
Buyer reference
20260312100022-103277
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
No
Suitable for voluntary, community and social enterprises
No
Published tender value
£70,000.00
Min Value
£40,000.00
Tender deadline
Procurement method
Direct
Additional classifications 1: Reference
79512000
Additional classifications 1: Scheme
CPV
Additional classifications 1: Description
Call centre
Additional classifications 2: Reference
72000000
Additional classifications 2: Scheme
CPV
Additional classifications 2: Description
IT services: consulting, software development, Internet and support
Item 1: Delivery locations as published
Yorkshire and the Humber, United Kingdom

Key dates

Published dates
  1. Award decision
    9 Mar 2026
  2. Notice published
    12 Mar 2026
  3. Contract starts
    1 Apr 2026
  4. Contract ends
    31 Mar 2028

Contracting authority & participating public bodies

  • City of Bradford Metropolitan District CouncilContracting authority Britannia House, Hall Ings, Bradford, BD1 1HX, ENGContact name, email
    URL
    https://www.bradford.gov.uk/

Suppliers named on the notice

  • NETCALL TECHNOLOGY LTDSupplier Suite 203 Bedford Heights Brickhill Drive Bedford MK41 7PH
    Voluntary, community or social enterprise
    No
    Business size
    Large

Official documents & specifications (3)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-bf7e2b2c-88c1-4a85-9fb6-072346a42c3d-2026-03-12T10:00:30Z
Published
12 Mar 2026
Latest update
12 Mar 2026
Procedure reference
ocds-b5fd17-bf7e2b2c-88c1-4a85-9fb6-072346a42c3d
Contract reference
ocds-b5fd17-bf7e2b2c-88c1-4a85-9fb6-072346a42c3d-1