Contracts Finder notice
Case Management Tool
Authority: Department for Work and Pensions
CPV: IT services: consulting, software development, Internet and support (72000000)
Published contract value£263,685Exc. VAT
Contract ends 5 Apr 2027
Awarded to Netpremacy Limited
Contract starts 6 Apr 2026
What is being bought
Published requirement descriptionWe require a Zendesk tooling for 25-30 users i.e. Case Managers, Team leaders,
SAM resource that enables us within our current MVS to scale up to the numbers
that will test the hypothesis that this model should form part of the new PIP Service.
Published procurement details
- Procedure
- Call-off from a framework agreement
- Buyer reference
- CF-0025500DQH00000FUqLV2A1
- Category
- Services
- Tender status
- Complete
- Award status
- Active
- Suitable for SMEs
- Yes
- Suitable for voluntary, community and social enterprises
- No
- Published tender value
- £527,370.56
- Min Value
- £263,685.28
- Tender deadline
- Procurement method
- Selective
- Item 1: Delivery locations as published
- FY4 5ES; North West, United Kingdom
Key dates
Published dates- Award decision1 Apr 2026
- Contract starts6 Apr 2026
- Notice published10 Apr 2026
- Contract ends5 Apr 2027
Contracting authority & participating public bodies
- Department for Work and PensionsContracting authority
Suppliers named on the notice
- Netpremacy LimitedSupplier
- Business size
- SME
Official documents & specifications (1)
Official links; attachments are not copiedNotices published for this procedure
Source record
- Source
- Contracts Finder
- Notice language
- en
- Release reference
- ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0-2026-04-10T11:38:17+01:00
- Published
- 10 Apr 2026
- Latest update
- 10 Apr 2026
- Procedure reference
- ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0
- Contract reference
- ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0-1