Back Office Processing of PCNs

North Northamptonshire Council requires the services of Processing of Penalty Charge Notices (PCNs) issued under the Traffic Management Act 2004 and for Bus Lane Enforcement.

Services include:

• Online payments and appeals
• Evidence and photos viewable by motorist online

Reconciliation and banking:

Payment contact methods:

• Postal
• Telephone
• Web

Payment methods:

• Cheques
• Postal orders
• Credit / debit cards

o Banking of penalty income directly into Council account

o Reconciliation of funds cleared into dedicated account

Mail despatch

• Statutory Notices enclosed and mailed 1st class
• Correspondence replies enclosed and mailed 1st class

Reports

• Standard suite of performance reports published monthly to include financial

income statement report

Call centre

• Operator - manned: Monday to Friday 9:00 to 17:00
• Automated Interactive Voice Response (IVR touch - tone) payment engine 24

hours a day, 7 days a week (optional and where applicable)

Inclusive of all relevant software.

This contract was awarded via a Direct Award utilising CCS Framework RM6259 Lot 3.