Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

The following describes the main

components of the service.

• Delivery of professional services
• Digital Space Contact Centre

Annual Software & Support

• Digital Space Amazon Connect
• Softphone, Reporting and

Wallboard

• Amazon Connect webchat and

directed chat where applicable

• Amazon Connect and Lex Gen AI

where applicable

• Digital Space managed service

The following describes the main

components of the service.

• Delivery of professional services
• Digital Space Contact Centre

Annual Software & Support

Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48

3

• Digital Space Amazon Connect

Softphone, Reporting and

Wallboard

• Estimated AWS Resale calls,

storage etc..( Note AWS resale re

calls, storage etc is estimated and

dependent on usage.)

Estimated Digital Space Agent Numbers,

AWS Resale calls, Chat, Gen AI where

applicable , storage etc..( Note AWS

resale re calls, storage dependent on

usage.)