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Published 22 Apr 2026

Contracts Finder notice

Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

Official notice

Authority: NHS Midlands & Lancashire Commissioning Support Unit

Call-off from a framework agreement
CPV: Communications network (32412000)
Published contract value£133,000Exc. VAT
Contract ends 31 Dec 2026
Awarded to Digital Space Cloud Services Limited
Contract starts 1 Jan 2026

What is being bought

Published requirement description

The following describes the main components of the service.

  • Delivery of professional services
  • Digital Space Contact Centre

Annual Software & Support

  • Digital Space Amazon Connect
  • Softphone, Reporting and Wallboard
  • Automated Dialler, Autonomous Surveys, Answer - where applicable
  • Amazon Connect webchat and directed chat where applicable
  • Amazon Connect and Lex Gen AI where applicable
  • Digital Space managed service

Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage.

Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)

Published procurement details

Procedure
Call-off from a framework agreement
Buyer reference
MLCSU - 1772 600302854
Category
Services
Tender status
Complete
Award status
Active
Suitable for SMEs
Yes
Suitable for voluntary, community and social enterprises
No
Tender deadline
Procurement method
Selective
Item 1: Delivery locations as published
England, United Kingdom

Key dates

Published dates
  1. Award decision
    19 Dec 2025
  2. Contract starts
    1 Jan 2026
  3. Notice published
    22 Apr 2026
  4. Contract ends
    31 Dec 2026

Contracting authority & participating public bodies

Suppliers named on the notice

  • Digital Space Cloud Services LimitedSupplier Brunel Business Park, Jessop Close, Northern Road Industrial Estate, Newark, England, NG24 2AG
    Identifier
    12308964 · GB-COH
    Voluntary, community or social enterprise
    No
    Business size
    SME

Official documents & specifications (2)

Official links; attachments are not copied

Tender pack and attachments

Notices published for this procedure

Source record

Source
Contracts Finder
Notice language
en
Release reference
ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd-2026-04-22T12:24:35+01:00
Published
22 Apr 2026
Latest update
22 Apr 2026
Procedure reference
ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd
Contract reference
ocds-b5fd17-30c4c447-c54a-4be3-8da3-d885cddbabdd-1