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Official procurement procedure

Performance Tools and Enablers Project

Data services
IT services: consulting
software development
+2 more
London (UKI42)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Financial Ombudsman Service: "Performance Tools and Enablers Project". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityFinancial Ombudsman ServiceScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Financial Ombudsman Service
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Financial Ombudsman Service. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.3Bids / Report
16.7% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 8 active published awards; 6 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityFinancial Ombudsman Service
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published20 Mar 2024, 15:00 GMT
Last source update20 Mar 2024, 15:00 GMT
Recurring procurementNot published
ClassificationData services, IT services: consulting, software development, Internet and support, Software programming and consultancy services
Delivery area
London (UKI42)
OCIDocds-h6vhtk-044add
What is being bought
The Financial Ombudsman Service recently launched productivity and workflow solutions to part of its workforce. These solutions were successfully delivered by Advantiq Solutions Limited via a project awarded through an existing Framework Agreement. The project included a significant discovery and process improvement phase prior to development. The Financial Ombudsman Service is now entering into contractual arrangements with Advantiq Solutions Limited to further develop these solutions. The contract will be for a term of 12 months. The contract is to develop and enhance a workflow management solution and a performance management tool using the Microsoft Power Platform.
What changed
From the official release history
  1. Status changed to complete
    20 Mar 2024, 15:00 GMT
  2. Official notice release published
    20 Mar 2024, 15:00 GMT
  3. Buyer information updated
    20 Mar 2024, 15:00 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    Status not published
    Published valueNot published
    The supplier will provide enhancements to the existing workflow solution to capture skills and activities as well as a dashboard to display performance. The services to be delivered are: 1. A Power App to capture activities completed by the Financial Ombudsman Service employees. 2. A Power BI Dashboard to display a summary of employee activity. 3. A Power App to capture individual Financial Ombudsman Service employee skills. 4. A Virtual Agent and Power Automate flow to allocate work to employees. 5. A Power BI Dashboard to display a summary of skills and automatically allocate work to employees. 6. Enhancements to the existing Investigator auto-allocation solution. 7. Thought leadership to drive connectivity and synergies across the COO, Transformation and IT teams. The works consist of the repetition of similar services delivered under a previous contract that concluded in the last year, and the works and services are in conformity with a basic project for which the original contract was awarded following a competitive procedure.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    20 Mar 2024, 15:00 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 21 Feb 2024, 00:00 GMT · £1,500,000
Commercial outcome and competition
Awards
Advantiq Solutions Limited
Not published · Not published · active
Contracts
Contract
£1,500,000 · signed 21 Feb 2024, 00:00 GMT · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Financial Ombudsman Service

Contracting authority GB-FTS-21382
View buyer profile

  • Financial Ombudsman Service
    buyer

    Exchange Tower, Harbour Exchange Square,, London, UKI42, E14 9SR
    procurement.enquiries@financial-ombudsman.org.uk

  • Advantiq Solutions Limited
    supplier

    London, UKI31

  • Financial Conduct Authority
    reviewBody

    12 Endeavour Square, London, E20 1JN
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleWe are awarding a contract via a VEAT notice to widen the scope of these solutions and leverage the knowledge gained from the discovery and process improvement phase to our current supplier, Advantiq, without prior publication on the government’s Contract Finder website because: 1) Specialised Expertise: Advantiq possesses unique knowledge crucial for the project, which cannot be easily found in the market. This includes expertise of processes integral to the Service’s operations and how specific technology can add value. 2) Cost Efficiency: It is economically advantageous to continue with Advantiq due to the whole life cost considerations, including the costs of transitioning to a new supplier, training, and system integration, outweighing the benefits of switching. 3) Risk Mitigation: The direct award to Advantiq significantly reduces the risk associated with project delivery. Given its intimate familiarity with our IT estate and the critical nature of the systems involved, engaging Advantiq directly ensures continuity, reduces the learning curve, and mitigates the risk of delays or project failure. 4) Innovation Partnership: The Service seeks to establish an innovation partnership where Advantiqs’s research and development capabilities are crucial for co-developing a new and innovative solutions that cannot be met by existing market solutions. 5) Continuity of Service: Awarding to Advantiq is necessary to ensure continuity of a critical service, where changing suppliers could lead to unacceptable risks or service gaps. 6) Compatibility and Integration: The project requires compatibility with existing systems or services that only Advantiq can provide effectively, ensuring seamless integration without the risk of operational disruptions. 7) Time-Sensitive Project Delivery: The solutions serve as foundational capability for follow on projects. The urgency of the project timelines necessitates a partner who can mobilise quickly and efficiently. Advantiq’s existing knowledge and experience with the Service enable us to commence work immediately, ensuring that critical deadlines are met without compromising on quality or strategic objectives. 8) The protection of exclusive intellectual property rights. In addition the whole life cost of moving to a new supplier will be higher because: • There was a significant ramp-up phase during the original project to integrate internal and external teams and transfer knowledge of the Financial Ombudsman Service’s process and extensive products. As such we’d to need to invest in additional time and resource to get a new supplier up to speed. • Moving to a new supplier / solution may cause outage of the existing solution. As the solution underpins the Financial Ombudsman Service’s performance management framework this leads to significant risks. • Not leveraging the knowledge and investment made in the original solution would not provide value for money for our customers Given the current work already delivered by Advantiq, achieving better value for money via a competition process is not considered economically viable.