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Official procurement procedure

Future Lets Webex Contact Centre Licenses

Software package and information systems
West Midlands (UKG33)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Coventry University: "Future Lets Webex Contact Centre Licenses". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityCoventry UniversityScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Coventry University
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Coventry University. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1.5Bids / Report
76.9% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 35 active published awards; 26 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityCoventry University
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published15 Aug 2023, 11:11 BST
Last source update15 Aug 2023, 11:11 BST
Recurring procurementNot published
ClassificationSoftware package and information systems
Delivery area
West Midlands (UKG33)
OCIDocds-h6vhtk-03efd1
What is being bought
To upgrade 65 agents to the Webex Contact Center
What changed
From the official release history
  1. Status changed to complete
    15 Aug 2023, 11:11 BST
  2. Official notice release published
    15 Aug 2023, 11:11 BST
  3. Buyer information updated
    15 Aug 2023, 11:11 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    Status not published
    Published valueNot published
    Coventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that hosts the migrated 65 agents. The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    15 Aug 2023, 11:11 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 14 Aug 2023, 00:00 BST · £261,013
Commercial outcome and competition
Awards
Conscia Group UK Ltd
Not published · Not published · active
Contracts
Contract
£261,013 · signed 14 Aug 2023, 00:00 BST · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Coventry University

Contracting authority GB-COH-07781274
View buyer profile

  • Coventry University
    buyer

    GB-COH: 07781274
    COVENTRY, UKG33
    AE0082@coventry.ac.uk

  • Coventry University
    reviewBody

    Coventry

  • ITGL
    supplier

    GB-COH: 07902312
    Abingdon, UKJ14
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleCoventry University have 65 agents on UCCX, hosted on-premise. In preparation for clearing 2023, all 65 agents will be required to move to Webex Contact Center. An instance of Webex Contact Center is already established and this will be the instance that hosts the migrated 65 agents. The 65 agents will be upgraded to the Webex Contact Center, replacing the current contract on-premise