Supply of Services Associated with Management Consulting services

Successful bidders will work alongside YWS to provide a range of Management Consulting services, split into different specialist buckets. This procurement intends to place a framework agreement for a three-year initial term with the potential to extend for up to additional 2 years (3 + 2, with a total estimated value (excluding VAT) of £17,000,000 GBP over the 5 years. The annual estimated value is around £3,500,000 GBP. Securing a place in the framework agreement does not guarantee bidders any volumes of work but will enable the bidder to bid for individual pieces of work over the next 3 to 5 years. Specialist buckets: • Change Management Support YWS individuals' transition through company changes across processes, organisation structures, implementation of new technology among others. Help YWS in unlocking individuals' full potential. Some of key activities in this specialist bucket (but not limited to) are: - Identification of employee types - Execute cultural / change workshops with key employees and leadership team - Communication of changes within organisation - Training of individuals on new processes / work dynamics and methodologies - Map and quantify impact of changes on individuals and set up mitigation plan • Target Operating Model / Organisational Design Support YWS shape its organisational structure to support the company's vision and market strategy. Some of key activities in this specialist bucket (but not limited to) are: - Re-design of company's structure and organisational chart - Evaluate synergies within departments to create a lean and fit for purpose structure - Develop an agile organisation that maximises efficiency across processes, people and technology • Process Mapping / Improvement / Lean Consulting / Operational Efficiencies / Value Chain Efficiencies Identification of operational efficiencies through process re-design and/or implementation of methodologies such as lean consulting / six sigma among others. Some activities expected in this specialist bucket are (but not limited to): - Developing 'as is' process situation and creating improvement hypothesis documents - Developing 'as is' and 'to be' process charts - Identification of improvement areas and a plan that will create operational and value chain efficiencies such as process efficiencies, cost reduction, etc. • Transformation Delivery Partner support: Some of the activities within this specialist bucket (but not limited to) are: - Transformation expertise to lead and/or support the delivery of specific outcomes within an agreed period - To provide technical / subject matter expertise to the business stakeholders on the delivery of specific outcomes - To provide governance and assurance over the delivery of those specific outcomes - To provide suitably qualified resource to support the delivery of specific outcomes in terms of project and programme management, business analysis, data analysis and project management office • Customer Journey / Customer experience Support YWS in customer journey mapping and development. Some of the expected activities within this specialist bucket (but not limited to) are: - Map current customer journey state by analysing the different phases of the journey - Set up new customer journey objectives and create development plan - Implement new journeys plan • Market Strategy / Strategy Consulting Services - Support YWS in creation of external company market strategy. Some typical projects (but not limited to) could involve: - Growth Plan development - Market competitive landscape mapping and creation of value proposition - Go to market strategy - Large-scale Business Transformation Programmes Bidders are required to cover at least one of the above-mentioned specialist buckets to qualify. The Process: In the first instance the expression of interests to participate must be submitted via email to Adit Kakkar (Adit.kakkar@yorkshirewater.co.uk). RFIs for pre-qualification will be issued to the bidders upon a receipt of an expression of interest. The bidders will then be assessed over two stages: 1. First stage - Quality criteria: All bidders will be assessed from a capability perspective at the beginning of the process (RFI / PQQ stages). Bidders will need to provide case studies that evidence their depth and breadth of experience related to each of the specialist buckets, among other qualitative questions. Bidders will be required to provide supporting case studies for each of the specialist buckets they want to be considered for. YWS might conduct reference checks related to the submitted case studies. Scoring criteria for each of the PQQ / RFI questions will be shared alongside the questionnaire. Bidders that do not meet the minimum criteria, will be excluded from the process at this stage. 2. Second stage - Commercial criteria: Bidders will be requested to submit commercials for the provision of the service (YWS reserves the right to execute multiple commercial rounds). YWS will evaluate bidders for each service specialist bucket from a qualitative and commercial perspective. YWS reserves the right to assign a manageable number of companies to each of the specialist buckets which will form the scope of the tender. Overall scoring criteria will be shared alongside the procurement documentation. Additional information: YWS unconditionally reserves the right to suspend and/or cancel this procurement process at any point at its sole discretion and without any liability. YWS unconditionally reserves the right to cancel, merge, amend any specialist buckets, and/or make no award under this procurement process. If required, YWS unconditionally reserves the right to perform an annual assessment on each specialist bucket's scope and its suppliers with the objective of re-qualifying suppliers across the specialist buckets within the framework, without a requirement to re-tender the framework.