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Published 15 Sept 2026, 19:52 BST
Official UK Procurement Procedure

South Tees All Age Carers Support Serviced

Official notice
Authority:Redcar and Cleveland Borough Council(Local Council)•Consortium:2 public authorities
Framework Agreement
Multi-lot
services
Open procedure
Above threshold
{"lightTouch"}
SME suitable
VCSE suitable
Framework ceiling (notional)
£7,097,526
Initial estimate £7,000,000 · 2 value updates in timeline
Submission deadline
16 Oct 2026, 14:00 BST
30d 14h leftTypical competition: 6 bidsThis authority · all categories · 24 months · n=19 bid reports
Clarification Cut-Off
9 Oct 2026, 16:00 BST
Tender enquiry deadline · 3 lots
Contract duration
4 yrs (with extension options)
Starts 1 Apr 2027, 00:00 BST

What is being bought & procurement scope

Procurement Scope & Specification
Tenderline summary generated from the published notice
Executive Summary: Redcar and Cleveland Borough Council: "South Tees All Age Carers Support Serviced". Published status: active. Published value: £7,097,526. 3 published lots. Recorded submission deadline: 16 Oct 2026, 14:00 BST. Published submission portal: www.open.uk.org.

Official Requirement Description:

Redcar & Cleveland Borough Council and Middlesbrough Council are commissioning an All Age Carers Support Service to support unpaid carers across the South Tees area. The service will be designed to meet the needs of adult carers, young carers and carers supporting people living with dementia. The overarching aim of the service is to ensure carers can access timely, appropriate and preventative support that promotes their health, wellbeing and resilience, enabling them to sustain their caring role where appropriate. The future service is expected to contribute to delivery of the Councils' statutory duties under the Care Act 2014 and the Children and Families Act 2014, ensuring carers have access to high-quality information, advice, and support that is accessible and proportionate to their needs. The contract will comprise three lots as follows: Lot 1: Adult Carers Core Service A single-provider service delivering information and advice, outreach within primary and secondary healthcare settings, mental health support for carers, and opportunities for peer support. Lot 2: Young Carers Core Service A single-provider service focused on the identification of young carers, provision of tailored support, delivery of whole-family approaches, and assistance with educational achievement and personal development. Lot 3: Dementia Carers Support and Advisory Service A single-provider specialist service offering advice, guidance, training, and targeted support for carers of individuals living with dementia. Together, these services will provide a comprehensive support offer for unpaid carers across South Tees, helping to improve outcomes for carers while enabling them to maintain their caring responsibilities safely and effectively. The contract period is for an initial duration of 4 years, plus an optional 1 x 48 month optional extension period.

Lots and requirements (3)

Procurement Structure
Published by the contracting authority
  • Lot 1 · #1
    Adult Carers Core Service
    active
    Renewal
    Published value£4,384,198
    A single-provider service delivering information and advice, outreach within primary and secondary healthcare settings, mental health support for carers, and opportunities for peer support.
    Contract period:
    1 Apr 2027 — 31 Mar 2031 (4 yrs)
    Eligibility:
    SME eligible
    VCSE eligible
    Options / extension:
    1 x 48 month optional extension period. The extension will be exercised at the sole discretion of the Contracting Authorities, subject to satisfactory contractor performance and continued business need
    Pre-Qualification & Selection Criteria (PQQ)
    • Economic & Financial
      Conditions of Participation are included in the Invitation To Tender, and include: - Financial Capacity - Insurance - Data Protection - Health & Safety - Equality Legislation Please see tender for full details
    • Technical Capacity
      Conditions of Participation are included in the Invitation To Tender, and include: - Information Security Please see tender for full details
    • Economic & Financial
      Conditions of Participation are included in the Invitation To Tender, and include: - Financial Capacity - Insurance - Data Protection - Health & Safety - Equality Legislation Please see tender for full details
    • Technical Capacity
      Conditions of Participation are included in the Invitation To Tender, and include: - Information Security Please see tender for full details
  • Lot 2 · #2
    Young Carer Core Service
    active
    Renewal
    Published value£1,913,328
    A single-provider service focused on the identification of young carers, provision of tailored support, delivery of whole-family approaches, and assistance with educational achievement and personal development.
    Contract period:
    1 Apr 2027 — 31 Mar 2031 (4 yrs)
    Eligibility:
    SME eligible
    VCSE eligible
    Options / extension:
    1 x 48 month optional extension period. The extension will be exercised at the sole discretion of the Contracting Authorities, subject to satisfactory contractor performance and continued business need
    Pre-Qualification & Selection Criteria (PQQ)
    • Economic & Financial
      Conditions of Participation are included in the Invitation To Tender, and include: - Financial Capacity - Insurance - Data Protection - Health & Safety - Equality Legislation Please see tender for full details
    • Technical Capacity
      Conditions of Participation are included in the Invitation To Tender, and include: - Information Security Please see tender for full details
    • Economic & Financial
      Conditions of Participation are included in the Invitation To Tender, and include: - Financial Capacity - Insurance - Data Protection - Health & Safety - Equality Legislation Please see tender for full details
    • Technical Capacity
      Conditions of Participation are included in the Invitation To Tender, and include: - Information Security Please see tender for full details
  • Lot 3 · #3
    Dementia Carers Support and Advisory Service
    active
    Renewal
    Published value£800,000
    A single-provider specialist service offering advice, guidance, training, and targeted support for carers of individuals living with dementia.
    Contract period:
    1 Apr 2027 — 31 Mar 2031 (4 yrs)
    Eligibility:
    SME eligible
    VCSE eligible
    Options / extension:
    1 x 48 month optional extension period. The extension will be exercised at the sole discretion of the Contracting Authorities, subject to satisfactory contractor performance and continued business need
    Pre-Qualification & Selection Criteria (PQQ)
    • Economic & Financial
      Conditions of Participation are included in the Invitation To Tender, and include: - Financial Capacity - Insurance - Data Protection - Health & Safety - Equality Legislation Please see tender for full details
    • Technical Capacity
      Conditions of Participation are included in the Invitation To Tender, and include: - Information Security Please see tender for full details
    • Economic & Financial
      Conditions of Participation are included in the Invitation To Tender, and include: - Financial Capacity - Insurance - Data Protection - Health & Safety - Equality Legislation Please see tender for full details
    • Technical Capacity
      Conditions of Participation are included in the Invitation To Tender, and include: - Information Security Please see tender for full details

Published award criteria & contract terms

From this notice
Only criteria and terms published on this notice. Conditions of participation in the tender pack are not inferred.
Evaluation weighting
Quality: 180
Social value: 20
Same published split on all 3 lots.Published as relative weights, not percentage points.
Published sub-criteria
  • Service Model and Operational Delivery — 30
  • Governance and Quality — 30
  • Communication and Engagement — 30
  • Service Model and Operational Delivery — 30
  • Governance and Quality — 30
  • Communication and Engagement — 30
  • Social Value TOMs — 10
  • Social Value TOMs — 10
Published terms
Contract duration4 yrs (with extension options)
Selection criteria are also published on 3 lots — see the lot list above.

Procedure terms & legal framework

Procedure methodOpen procedureLegal basis
UKPGA · 2023/54
Procurement Act 2023
Procurement categoryservices
Notice statusOpen for tenderProcurement threshold
Above threshold
(FTS publication)
Regulatory regime{"lightTouch"}
Commercial structureFramework agreementCompetition typeCompetitive procedureGPA WTO coveredUnspecified in notice
Recurring procurementYes · Anticipated re-tenderFirst published15 Sept 2026, 19:52 BSTLast source update15 Sept 2026, 19:52 BST
Award evaluation windowSubmission end — 10 Feb 2027, 23:59 GMTEstimated future notice7 Sept 2026, 23:59 BSTClassification (CPV)Health and social work services
Delivery area
North East (UKC12)
Official Registry OCIDocds-h6vhtk-069aa8

How to participate & submission route

Official notice
Submit via portal
Authorized E-Sourcing Portal
Official Buyer Portal
Online submission allowed
Language: EN
Open official portal workspace ↗
Expression of interest (EOI)—Tender submission deadline
16 Oct 2026, 14:00 BST
Clarification deadline
9 Oct 2026, 16:00 BST
Submission channelOfficial e-sourcing portalElectronic submissionAllowedAccepted languagesen
Participation feeFree of charge (Open access)
Detailed Submission Instructions & Authority Contacts
From official release
Please be advised that Redcar & Cleveland Borough Council are conducting this procurement via Open (www.open.uk.org/ (www.open.uk.org/ )). If you go to Browse Opportunities at the top of the page and Filter on Redcar and Cleveland Borough Council you can then search for this opportunity. Tenders must be submitted via the Open system. If you require time-critical assistance on submitting your response, please contact the Open Support Team [email protected] For non-time critical issues, such as passwords, general account queries and location of information please visit Open hub via www.open-hub.org/how-to-guides/(www.open-hub.org/how-to-guides/ (www.open-hub.org/how-to-guides/ (www.open-hub.org/how-to-guides/ )) or seek support from [email protected]. PLEASE NOTE: The system is accessible 24/7 however, technical support is only available Monday - Thursday 8:30am-5:00pm, Friday 8:30am-4:30pm
Timeline
  1. Pipeline notice
    3 Aug 2026, 13:27 BST
  2. Pipeline notice
    3 Aug 2026, 13:12 BST
  3. Pipeline notice
    18 May 2026, 08:43 BST
  4. Procedure published
    15 Sept 2026, 19:52 BST
  5. engagement
    21 Aug 2026, 23:59 BST · scheduled
    The purpose of this Market Engagement is to inform providers of the forthcoming procurement process, which is anticipated to commence in early September 2026. This event will provide information on service provision and the intended procurement process. The session will include a single market engagement presentation delivered via Microsoft Teams at 10.00 am on Wednesday 19 August 2026 during which an overview of the proposed service model, emerging priorities and procurement intentions will be shared. To book on to the session please email [email protected] by no later than 14.00 hrs on Friday 14 August 2026, providing an email address(s) for attendees. A Teams meeting invite will then be sent out on Monday 17 August. There will be no opportunity to ask questions during the session itself. Providers will instead be invited to submit any questions following the event via a dedicated email address. Responses to all questions received will be shared via the OPEN e-tendering system to ensure transparency and equal access to information. Providers should therefore ensure they are registered on the OPEN e-tendering system, you can register free of charge at www.open-uk.org.
  6. Clarification deadline
    9 Oct 2026, 16:00 BST
  7. Submission deadline
    16 Oct 2026, 14:00 BST

Commercial outcome and contract awards

Awards (0)No award published
Contracts (0)No contract published
Bid statisticsNo aggregate bid statistics published
Notice history
From official release and amendment events
  1. Published value updated to £7,097,526
    15 Sept 2026, 19:52 BST
  2. Status changed to active
    15 Sept 2026, 19:52 BST
  3. Official notice release published
    15 Sept 2026, 19:52 BST
  4. procurement method changed
    15 Sept 2026, 19:52 BST
  5. Submission deadline changed to 16 Oct 2026, 14:00 BST
    15 Sept 2026, 19:52 BST
  6. Official notice release published
    3 Aug 2026, 13:27 BST
  7. procurement method changed
    3 Aug 2026, 13:27 BST
  8. Published value updated to £7,000,000
    3 Aug 2026, 13:12 BST
  9. Official notice release published
    3 Aug 2026, 13:12 BST
  10. Official notice release published
    18 May 2026, 08:43 BST
  11. Published tender amendment
    Not published
    The value of the procurement has been updated to include both Local Authorities spend and the estimated publication date has been amended.

Contracting authority & participating public bodies

1 co-contracting authority

Redcar and Cleveland Borough Council

Contracting authority
Local Council
GB-PPON-PHZX-3726-LWBD
View buyer profile →
Co-contracting authorities & purchasing entities (1)

Official Documents & Specifications (5)

Official links; attachments are not copied