Fuel Cards and Associated Services

The requirement is for Harrow Council drivers / operators to be able to refuel vehicles, plant equipment and fuel cans using a fuel card to enable the transaction. The fuel card provider issues a consolidated invoice in arrears of the fuel transactions showing full details of each transaction for payment. In summary the Mandatory Requirements which the Fuel Card Provider shall provide to the Authority are:  Reliable and easy to use fuel cards  Anti-fraud measures and controls  Security features and support  Focused and available customer service support team  Dedicated key account management representative to resolve problems identified and to work with the Authority in the spirit of continuous improvement over the life of the Contract  Priority forecourt access (in event of panic buying or similar)  Transitional support from current arrangements to new  Set up and implementation support  Ongoing support with efficiency initiatives  Continuous improvement support  Performance improvement support and initiatives  Customer portal facility to manage all financial aspects  Ability to set up departmental cost centres to individual cards via customer portal  Management Information  Reporting to the Authority  Complying to the requirements set ou in this specification and the contract terms and conditions