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#h6vhtk-06b390
Published 12 Aug 2026, 10:33 BST
Official UK Procurement Procedure
Road User Charging - Enforcement Operations Service Extension
Published value
Not published
Submission deadline
Open opportunity
Lots published
1
Contract duration
Direct award
Electronic Sourcing Gateway:
Published portal
What is being bought & procurement scope
Procurement Scope & Specification
Executive Summary: Transport for London: "Road User Charging - Enforcement Operations Service Extension". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Official Requirement Description:
Transport for London (TfL) has two contracts with Capita Business Services Limited (Capita) to supply systems and services in support of Road User Charging (RUC):
(1) the Business Operations (BOps) contract, which provides a system for processing payments, multi-channel customer interactions, the receipt, handling and verification of associated records and interfaces with enforcement operations systems and other RUC systems; and
(2) the Enforcement Operations (EOps) contract, which provides a system for processing Penalty Charge Notices, multi-channel customer interactions, regulatory compliance and interfaces with business operations systems and other RUC systems.
TfL is preparing to launch a competitive procurement for a combined Business and Enforcement Operations (BEOps) contract to replace the existing BOps and EOps contracts, but there is insufficient time to procure and transition to the combined replacement before the current contracts expire on 25 September 2026.
TfL has commenced market engagement in advance of launching the competitive procurement. Due to the scale and complexity of the existing services and the need to design, build, integrate and safely deploy a replacement solution, the full procurement, mobilisation and transition is expected to require a minimum of 5 years based on current programme assumptions. This includes the development of procurement documentation, the procurement itself followed by system design, development, integration with existing and future TfL systems, comprehensive testing, and phased migration of live services and data. TfL estimates that within this timeframe, the new BEOps Contract would be awarded approximately mid 2029. Transition activities will then lead to operational commencement between 2031 and 2032.
Delivering this transition within a shorter timeframe would create unacceptable technical and operational risks, including risks to:
- continuity of critical public-facing services;
- compliance with statutory enforcement obligations; and
- accuracy and integrity of charging and enforcement activities.
Accordingly, TfL has awarded a contract extension to Capita to continue to supply EOps services for an initial term of 5 years, with a limited optional extension to a maximum of 7 years to allow TfL to procure and successfully transition to the new BEOPs contract.
Lots and requirements (1)
Procurement Structure
- Lot 1 · #1Individual lot title not publishedcompletePublished valueNot publishedThe source published no individual title or description for this lot.Contract period:Not publishedEligibility:Not published
Qualification snapshot & criteria
Go / No-Go Decision Box
Evaluation weighting
Award criteria weighting not published in structured data — consult the tender pack documents.
Incumbent & Market Position
Top Retained Vendor (Authority Spend)CAPITA BUSINESS SERVICES LTDHolds 42.2% of historical attributable spend
Moderate ConcentrationEntry requirements & qualification
Turnover Benchmark
Insurance Commitments (No Upfront Purchase Needed)
Accreditations & Security Vetting
Published track record for Transport for London. These figures describe a rolling 24-month window, not a forecast of bids or a measure of buyer bias.
Avg price drop
Not availableEarly / insufficient sample
Competition Density
1Bids / Report (median)
Supplier Concentration
Published spend
£1,801,475,590Historical spend
Typical award value
£5,022,950Robust (n=140)
Awarded spend by half-year
2024-H2
2025-H1
2025-H2
2026-H1
2026-H2
Methodology & coverage notes (142 active published awards)
Coverage: 142 active published awards; 139 bid reports (which may be per lot); 140 valued awards. Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Every figure carries an evidence level: Robust (5+ observations), Moderate (3–4), Indicative (1–2). Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers in this Category (CPV 60):
Supplier Name | Historic Awards | Attributable Value | Avg. Price Discount |
|---|---|---|---|
| CAPITA BUSINESS SERVICES LTD | 2 wins | £760,000,000 | No published budget |
| Serco Limited | 1 win | £277,900,000 | No published budget |
| London Central | 21 wins | £107,228,526 | No published budget |
| Arriva London North | 13 wins | £90,604,526 | No published budget |
| Transport UK London | 14 wins | £89,350,078 | No published budget |
Sector Market Benchmark & Opportunity Radar
CPV 60 · UK Sector Analysis
Observed CPV-sector evidence
Prepared 8 Sept 2026, 20:37 BST
Observed CPV-sector evidence where it exists, with clearly labelled UK all-sector context for sparse fields; this is market context, not a bid forecast.
Median Winning Discount
1.055%
Typical Bids Received
8reported bids
Decision Velocity
~36 days
Notice Stability
Stable notice
Historical Incumbency: London Central has won 21 previous contracts with this contracting authority in this sector.
Procurement history indicates repeat engagement with this buyer in this sector. All public competitions remain open to qualifying tenderers under UK procurement regulations.
Top Contenders in this Sector (CPV 60)
Supplier | Awards won | Total awarded value | Avg. winning discount |
|---|---|---|---|
| 2 contracts | £3,900,010,000 | At ceiling / not disclosed | |
INDRA SISTEMAS, S.A.CRN: M-11.339 | 1 contract | £1,964,400,000 | At ceiling / not disclosed |
| 3 contracts | £1,540,500,000 | At ceiling / not disclosed | |
| 1 contract | £932,000,000 | At ceiling / not disclosed | |
CAPITA BUSINESS SERVICES LTDCRN: 02299747 | 2 contracts | £760,000,000 | At ceiling / not disclosed |
| 1 contract | £625,000,000 | At ceiling / not disclosed | |
KUEHNE + NAGEL LIMITEDCRN: 01722216 | 36 contracts | £622,587,289 | At ceiling / not disclosed |
| 25 contracts | £604,151,406 | At ceiling / not disclosed | |
Serco LimitedCRN: PMNV-5613-PQMY | 44 contracts | £358,465,202 | At ceiling / not disclosed |
| 1 contract | £315,706,043 | At ceiling / not disclosed |
Comparable Published Opportunities & Re-tender Precedents
Historic records ranked from matching published evidence. They serve as research precedents for contract scoping, specifications, and previous awardees.
No sufficiently evidenced comparable record has been calculated yet.Method: tender-intelligence-v1. Empirical OCDS facts and cross-sector percentiles; missing fields remain unrecorded.
Procedure terms & legal framework
| Procedure method | Direct award | Legal basis | UKPGA · 2023/54 Procurement Act 2023 | Procurement category | Services |
|---|---|---|---|---|---|
| Notice status | complete | Procurement threshold | Sub-threshold | Regulatory regime | Standard commercial regime |
| Commercial structure | Stand-alone contract (No framework) | Competition type | Competitive procedure | GPA WTO covered | Unspecified in notice |
| Recurring procurement | No (One-off requirement) | First published | 12 Aug 2026, 10:33 BST | Last source update | 12 Aug 2026, 10:33 BST |
| Classification (CPV) | Unspecified in notice | ||||
| Delivery area | Location not published | ||||
| Official Registry OCID | ocds-h6vhtk-06b390 | ||||
Timeline
- Procedure published
12 Aug 2026, 10:33 BST - Award active
18 Jun 2026, 00:00 BST · £335,000,000 - Standstill period concludes
29 Jun 2026, 23:59 BST (PCR 2015 10-day moratorium) - Contract active
Signed 8 Jul 2026, 00:00 BST · £240,300,000
Commercial outcome and contract awards
Awards (1) CAPITA BUSINESS SERVICES LTD £335,000,000 · 18 Jun 2026, 00:00 BST · active · lots 1 Standstill concludes: 29 Jun 2026, 23:59 BST(PCR 2015 10-day moratorium before contract signing) |
Contracts (1) Contract £240,300,000 · signed 8 Jul 2026, 00:00 BST · active Contract period: 26 Sept 2026, 00:00 BST — 25 Sept 2031, 23:59 BST 1+1 |
Bid statisticsNo aggregate bid statistics published |
Notice history
From official release and amendment events
- Official notice release published
12 Aug 2026, 10:33 BST - Official notice release published
18 Jun 2026, 19:33 BST - Official notice release published
11 Jun 2026, 18:34 BST
Buyer and organisations in this procedure
1 participating organisation
Transport for London
Contracting authority
Public Body
Award and contract changes
Official Documents & Specifications (4)
Official links; attachments are not copied
- 12 Aug 2026, 10:33 BST
- 18 Jun 2026, 19:33 BST
- 11 Jun 2026, 18:34 BST
Procedure justification & pre-market engagement
Official Statement
| Procedure rationale (direct award / limited competition) | The extension to the EOps Contract is a direct award under section 41 and Schedule 5 of the Procurement Act 2023. This is on the basis that paragraph 7 of Schedule 5 (Additional or repeat goods, services or works - extension) applies. The grounds for this justification are set out in this section. The existing EOps services are delivered through highly complex, proprietary and tightly integrated systems embedded within TfL's live RUC environment. The EOps system and the interfaced BOps system support critical functions of RUC including charging, payments, enforcement and customer account management, operating continuously at significant scale. The EOps services are supplied as part of an interdependent architecture with tightly coupled data, systems and business processes, such that partial replacement or separation would not be technically feasible without material redesign. The EOps system and interfaces have been configured, integrated and optimised during the term of the contract for the requirements of RUC and rely on supplier-specific operational knowledge, configuration and control which cannot be replicated without substantial technical intervention. The services are dependent on a deeply integrated technical architecture comprising bespoke system components, interfaces, data structures and operational configurations that have been developed and refined during the term. These components are fully embedded within TfL's RUC systems and are not capable of being separated or re provided independently without material technical intervention. The scope and overall nature of the EOps services will remain substantially unchanged during the proposed extension. A change of supplier at this stage would necessitate the replacement or substantial re-engineering of core system components and interfaces. This would result in incompatibility with existing systems and infrastructure and would give rise to disproportionate technical difficulties in operation, maintenance, data integrity and service continuity. In particular, transition to an alternative supplier would introduce significant risks relating to system interoperability, operational resilience and enforcement accuracy. Accordingly, the continued supply of services by Capita is necessary to ensure compatibility with the existing technical environment and to avoid disproportionate technical and operational disruption. The conditions set out in paragraph 7 of Schedule 5 of the Procurement Act 2023 are therefore satisfied and TfL considers that it may directly award the extension to Capita. Length of extension The extension is for an initial term of 5 years, with a limited optional extension to a maximum of 7 years. This reflects the minimum period strictly necessary to: - complete a compliant competitive procurement process - design and implement a replacement service model and technical architecture - undertake safe, controlled and phased transition to a new supplier Shorter contract durations have been carefully considered but rejected, as they would: - materially increase technical and transition risk - constrain the ability of bidders to design and mobilise a viable and compliant solution - undermine effective competition by reducing the feasibility of market entry and delivery TfL will have rights to terminate the extended EOps Contract, enabling TfL to transition to a replacement supplier at the earliest point at which it is technically feasible and operationally safe to do so, for example if mobilisation and testing take less time than the current programme assumptions allow for. This ensures that the duration of the extension represents a maximum necessary period rather than a fixed commitment. For these reasons, TfL considers that the length of the extension is necessary and proportionate and has taken commercial steps to ensure that if the procurement and mobilisation of the supplier of the new BEOps contract is achieved on a shorter programme than currently assumed, there are means to transition to the BEOps contract as soon as practicable. |
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