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planned
Official procurement procedure

Customer Relationship Management System

IT services: consulting
software development
Internet and support
Yorkshire & Humber (UKE)
Published value
£185,000
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: West Yorkshire Combined Authority: "Customer Relationship Management System". Published status: planned. Published value: £185,000. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityWest Yorkshire Combined AuthorityScope & CategoriesNot publishedSubmission Window
planned
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)£185,000
Bidder Intelligence · Authority Profile: West Yorkshire Combined Authority
Market Analytics
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Derived from OCDS awards & bid statistics
Published history for West Yorkshire Combined Authority. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
8.6Bids / Report
16.9% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 71 active published awards; 71 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityWest Yorkshire Combined Authority
Procedure methodNot published
Procurement categoryNot published
Statusplanned
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published7 Dec 2022, 10:24 GMT
Last source update7 Dec 2022, 10:24 GMT
Recurring procurementNot published
ClassificationIT services: consulting, software development, Internet and support
Delivery area
Yorkshire & Humber (UKE)
OCIDocds-h6vhtk-038b4f
What is being bought
The Combined Authority is investing in technology to transform how it, and its Local Authority partners, support businesses and individuals with support and funding. The system must sit within the Microsoft Architecture (as per the Combined Authority’s position as a Microsoft House) to support interoperability of systems and ease of use for employees. The primary objectives of the new system are to: • Provide businesses and individuals with an excellent customer service • Provide coordinated support to businesses and individuals through the sharing of appropriate information between the proposed system, and those used by the five West Yorkshire Local Authorities. • Integrate with existing Combined Authority Microsoft applications to ensure ease of use for officers. • Use integrations with other internal and external datasets to improve data quality, segmentation and targeting, marketing and customer communications.
What changed
From the official release history
  1. Published value updated to £185,000
    7 Dec 2022, 10:24 GMT
  2. Status changed to planned
    7 Dec 2022, 10:24 GMT
  3. Official notice release published
    7 Dec 2022, 10:24 GMT
  4. Buyer information updated
    7 Dec 2022, 10:24 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planned
    Published valueNot published
    Open tender for a new Customer Relationship Management (CRM) system to manage the effective delivery of the Combined Authority’s support to businesses and individuals. The primary objectives of the new system are to: • Provide businesses and individuals with an excellent customer service • Provide coordinated support to businesses and individuals through the sharing of appropriate information between the proposed system, and those used by the five West Yorkshire Local Authorities. • Integrate with existing Combined Authority Microsoft applications to ensure ease of use for officers. • Use integrations with other internal and external datasets to improve data quality, segmentation and targeting, marketing and customer communications. • Provide the Combined Authority with administrative and development control over most functionality, including the development of new programmes and applications processes. The project reference and title on YORtender is 48112 - Customer Relationship Management System. Any clarification questions and bids must be made through the YORtender portal.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    7 Dec 2022, 10:24 GMT
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

West Yorkshire Combined Authority

Contracting authority GB-FTS-31903
View buyer profile
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published