Contract for the Provision of Advocacy Service

Durham County Council invites applications to tender for a contract to deliver advocacy support for adults across County Durham to support individuals to express their views and wishes in a variety of circumstances to enable them to have choice, control, and independence so that their voices are heard. Durham County Council is seeking a single Provider to deliver an advocacy service that will offer a single gateway and coherent service pathway, which will meet all relevant statutory advocacy obligations, information, and resources to support and empower individuals. The services to be provided are: • Independent Care Act Advocacy (ICAA) • Independent Mental Health Advocacy (IMHA). • Independent Mental Capacity Advocacy (IMCA) • Paid Relevant Person Representative (RPR) - to be replaced by IMCA • Community Advocacy Please access the tender documentation for free for full details of the specification and requirements via the NEPO Procontract (https://www.nepo.org) website and access the tender using DN661660. If you have any problems accessing the documents via the system please contact the NEPO helpdesk as detailed below. The E-tendering System Support is provided by the NEPO portal administration organisation Proactis. Please use the method detailed below that is appropriate to the issue that you are experiencing. • Proactis Supplier Support Helpdesk Ticketing System (http://proactis.kayako.com) - To be used by Suppliers for non-time critical issues i.e.password resets / account queries, finding information, accessing the tender, etc. • Email (ProContractSuppliers@proactis.com) - To be used in same way as ticketing system. Any emails to this address will auto-log a support ticket on Proactis Supplier Support Helpdesk