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#h6vhtk-04ed73
Published 9 Sept 2026, 12:37 BST
Official UK Procurement Procedure
Outsourced Services
Central Government
services
SME eligible
VCSE eligible
Framework
Above threshold
Open procedure
GPA Covered: {"GPA"}
Accounting and auditing services
Business services: law
marketing
+13 more
GG
IM
JE
UK
Published value
£5,000,000,000
Submission deadline
30 Apr 2025, 15:00 BST
Clarification Cut-Off
1 Apr 2025, 15:00 BST
Contract duration
4 yrs
Submission deadline passed
The official deadline for this opportunity was 30 Apr 2025, 15:00 BST. External portal workspaces, tender packs, or clarification messaging may now be restricted or archived by the contracting authority.
Registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
Instructions: https://crowncommercialservice.bravosolution.co.uk
What is being bought & procurement scope
Procurement Scope & Specification
Executive Summary: Government Commercial Agency: "Outsourced Services". Published status: complete. Published value: £5,000,000,000. 2 published lots. Recorded submission deadline: 30 Apr 2025, 15:00 BST. Published submission portal: crowncommercialservice.bravosolution.co.uk.
Official Requirement Description:
This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.
Lots and requirements (2)
Procurement Structure
- Lot 1 · #1Citizen ExperiencecompletePublished value£2,500,000,000Provides flexible and scalable fully outsourced contact centre services, inclusive of inbound and outbound contact capabilities for the public sector. You can access services such as: • provision of information, products and services • sending information to other citizens and industry The agreement covers new and innovative ways of accessing contact centre services including, but not limited to: • web chat • social media • online services • voice/agent contact Organisations can also access Transformation Consultancy if they need support with transforming and modernising their interactions with citizens and industry. Transformational Consultancy is only available as part of the service as a whole. There is an optional service of Process Administration.Contract period:2 Oct 2025 — 1 Oct 2029 (4 yrs)Eligibility:SME eligibleVCSE eligiblePre-Qualification & Selection Criteria (PQQ)
- Economic & FinancialThe conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Technical CapacityThe conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Lot 2 · #2Business ServicescompletePublished value£2,500,000,000Provides specialist support for the outsourcing of common back office functions including: • Human Resources (HR) • Financial Administration • Payroll • ProcurementContract period:2 Oct 2025 — 1 Oct 2029 (4 yrs)Eligibility:SME eligibleVCSE eligiblePre-Qualification & Selection Criteria (PQQ)
- Economic & FinancialThe conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
- Technical CapacityThe conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender.
Qualification snapshot & criteria
Go / No-Go Decision Box
Evaluation weighting
Social Value: 10
Innovation: 27.5
Transformation: 12.5
Project Management Lot 1 Citizen Experience: 12.5
Managing a Quality Service Lot 1 Citizen Experience: 27.5
Price - Lot 1: 10
Social Value: 10
Innovation: 25
Transformation: 17.5
Project Management Lot 2 Business Services: 12.5
Managing a Quality Service Lot 2 Business Services: 25
Price - Lot 2: 10
Incumbent & Market Position
Top Retained Vendor (Authority Spend)dbt Labs, IncHolds 100% of historical attributable spend
Entry requirements & qualification
Turnover Benchmark
Insurance Commitments (No Upfront Purchase Needed)
Accreditations & Security Vetting
Contract Duration & Term OptionsExpected duration: 4 yrs
Published track record for Government Commercial Agency. These figures describe rolling 24 months, not a forecast of bids or a measure of buyer bias.
Avg price drop
Not availableEarly / insufficient sample
Competition Density
37.5Bids / Report (median)
Supplier Concentration
Published spend
£18,133Historical spend
Methodology & coverage notes (193 active published awards)
Coverage: 193 active published awards; 28 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers in this Category (CPV 48):
Supplier Name | Historic Awards | Attributable Value | Avg. Price Discount |
|---|---|---|---|
| dbt Labs, Inc | 1 win | £18,133 | No published budget |
Sector Market Benchmark & Opportunity Radar
CPV 48 · UK Sector Analysis
Observed CPV-sector evidence
Suitable for SMEs
Prepared 9 Sept 2026, 14:10 BST
Observed CPV-sector evidence where it exists, with clearly labelled UK all-sector context for sparse fields; this is market context, not a bid forecast.
Median Winning Discount
7.58%
Typical Bids Received
2reported bids
Decision Velocity
144 days
Notice Stability
6 updates
Historical Incumbency: LOCKHEED MARTIN UK LIMITED has won 127 previous contracts with this contracting authority in this sector.
Procurement history indicates repeat engagement with this buyer in this sector. All public competitions remain open to qualifying tenderers under UK procurement regulations.
Top Contenders in this Sector (CPV 48)
Supplier | Awards won | Total awarded value | Avg. winning discount |
|---|---|---|---|
LOCKHEED MARTIN UK LIMITEDCRN: PNLV-4275-TLYW | 127 contracts | Not disclosed | At ceiling / not disclosed |
KONGSBERG NORCONTROL LIMITEDCRN: PPYC-1178-HXWN | 127 contracts | Not disclosed | At ceiling / not disclosed |
SPACEFLUX LTDCRN: PZRP-1811-DLNX | 127 contracts | Not disclosed | At ceiling / not disclosed |
SKYRORA LIMITEDCRN: PZVZ-7296-VJDT | 127 contracts | Not disclosed | At ceiling / not disclosed |
SCAN ASSOCIATES LTDCRN: 10155969 | 124 contracts | Not disclosed | At ceiling / not disclosed |
TTP PLCCRN: PNGY-6876-NPML | 122 contracts | Not disclosed | At ceiling / not disclosed |
Bornea Dynamics LimitedCRN: PBQT-1941-CDMP | 117 contracts | Not disclosed | At ceiling / not disclosed |
SOFTCAT PLCCRN: 02174990 | 114 contracts | £301,357,556 | At ceiling / not disclosed |
AIRBUS DEFENCE AND SPACE LIMITEDCRN: PXTC-3157-GCRP | 111 contracts | Not disclosed | At ceiling / not disclosed |
TELESPAZIO UK LIMITEDCRN: PVQP-7147-CRHL | 93 contracts | Not disclosed | At ceiling / not disclosed |
Comparable Published Opportunities & Re-tender Precedents
Historic records ranked from matching published evidence. They serve as research precedents for contract scoping, specifications, and previous awardees.
Published procedure | Published value | Matching evidence |
|---|---|---|
Technology Services 4Government Commercial Agency · 9 Sept 2026, 11:43 BST | £16,000,000,000 | same CPV family same authority same region similar value band |
Mobile Voice and Data Services 2Government Commercial Agency · 7 Sept 2026, 12:38 BST | £1,500,000,000 | same CPV family same authority same region similar value band |
Legal Panel for Public SectorGovernment Commercial Agency · 9 Sept 2026, 13:11 BST | £500,000,000 | same CPV family same authority same region similar value band |
Executive & Non-Executive Search 3Government Commercial Agency · 9 Sept 2026, 13:24 BST | £100,000,000 | same CPV family same authority same region similar value band |
Digital Outcomes and Specialists 7Government Commercial Agency · 9 Sept 2026, 12:06 BST | £12,000,000,000 | same CPV family same authority similar value band |
Method: tender-intelligence-v1. Empirical OCDS facts and cross-sector percentiles; missing fields remain unrecorded.SME Friendly Qualification Criteria
Procedure terms & legal framework
| Procedure method | Open procedure | Legal basis | UKPGA · 2023/54 Procurement Act 2023 | Procurement category | services |
|---|---|---|---|---|---|
| Notice status | complete | Procurement threshold | Above threshold (FTS publication) | Regulatory regime | Standard commercial regime |
| Commercial structure | Framework agreement | Competition type | Competitive procedure | GPA WTO covered | {"GPA"} |
| Recurring procurement | No (One-off requirement) | First published | 9 Sept 2026, 12:37 BST | Last source update | 9 Sept 2026, 12:37 BST |
| Award evaluation window | Submission end — 22 Sept 2025, 23:59 BST | Classification (CPV) | Accounting and auditing services, Business services: law, marketing, consulting, recruitment, printing and security, Call centre, Office-support services, Other community, social and personal services, Payroll management services, Postal and telecommunications services, Procurement software package, Supply services of personnel including temporary staff, Telecommunications services, Telephone-answering services | ||
| Delivery area | GG IM JE UK | ||||
| Official Registry OCID | ocds-h6vhtk-04ed73 | ||||
How to participate & submission route
Submission deadline passed
The official deadline for this opportunity was 30 Apr 2025, 15:00 BST. External portal workspaces, tender packs, or clarification messaging may now be restricted or archived by the contracting authority.
Authorized E-Sourcing Portal
Supplier login required
Online submission allowed
Language: EN
Access & Registration note: Free; latest Chrome/Edge/Firefox only — corporate browsers fail
| Expression of interest (EOI) | — | Tender submission deadline | 30 Apr 2025, 15:00 BST | Clarification deadline | 1 Apr 2025, 15:00 BST |
|---|---|---|---|---|---|
| Submission channel | Official e-sourcing portal | Electronic submission | Allowed | Accepted languages | en |
| Participation fee | Free of charge (Open access) | ||||
Detailed Submission Instructions & Authority Contacts
Timeline
- Procedure published
9 Sept 2026, 12:37 BST - Clarification deadline
1 Apr 2025, 15:00 BST - Submission deadline
30 Apr 2025, 15:00 BST - Award active
22 Sept 2025, 00:00 BST · £2,500,000,000 - Standstill period concludes
1 Oct 2025, 23:59 BST (PCR 2015 10-day moratorium) - Award active
22 Sept 2025, 00:00 BST · £2,500,000,000 - Standstill period concludes
1 Oct 2025, 23:59 BST (PCR 2015 10-day moratorium) - Contract active
Signed 2 Oct 2025, 00:00 BST · £2,500,000,000 - Contract active
Signed 2 Oct 2025, 00:00 BST · £2,500,000,000
Commercial outcome and contract awards
Awards (2) ACCENTURE (UK) LIMITED, ARVATO LIMITED, CAPITA BUSINESS SERVICES LTD, CHARLES NOVACROFT DIRECT LIMITED, CLEARANSWER CALL CENTRES LIMITED, CONCENTRIX TSC UK LTD, DDC OUTSOURCING SOLUTIONS LIMITED, FOUNDEVER GB LIMITED, G4S FACILITIES MANAGEMENT (UK) LIMITED, HINDUJA GLOBAL SOLUTIONS UK LIMITED, HUNTSWOOD CTC LIMITED, KONECTA UK LIMITED, MAXIMUS UK SERVICES LIMITED, NCO EUROPE LIMITED, PRICEWATERHOUSECOOPERS LLP £2,500,000,000 · 22 Sept 2025, 00:00 BST · active · lots 1 Standstill concludes: 1 Oct 2025, 23:59 BST(PCR 2015 10-day moratorium before contract signing) Assessment summaries issued: 22 Sept 2025, 00:00 BST ACCENTURE (UK) LIMITED, ARVATO LIMITED, CAPITA BUSINESS SERVICES LTD, CENTRIC HR LIMITED, CGI IT UK Limited, LIBERATA UK LIMITED, NHS Shared Business Services Limited, PRICEWATERHOUSECOOPERS LLP, SERCO LIMITED, SOPRA STERIA LIMITED, TATA CONSULTANCY SERVICES LIMITED, TELEPERFORMANCE LIMITED, WIPRO IT SERVICES UK SOCIETAS £2,500,000,000 · 22 Sept 2025, 00:00 BST · active · lots 2 Standstill concludes: 1 Oct 2025, 23:59 BST(PCR 2015 10-day moratorium before contract signing) Assessment summaries issued: 22 Sept 2025, 00:00 BST |
Contracts (2) 1 - Citizen Experience £2,500,000,000 · signed 2 Oct 2025, 00:00 BST · active Contract period: 2 Oct 2025, 00:00 BST — 1 Oct 2029, 23:59 BST 2 - Business Services £2,500,000,000 · signed 2 Oct 2025, 00:00 BST · active Contract period: 2 Oct 2025, 00:00 BST — 1 Oct 2029, 23:59 BST |
Bid statistics bids: 38 (lot 1) finalStageBids: 35 (lot 1) smeFinalStageBids: 6 (lot 1) vcseFinalStageBids: 0 (lot 1) bids: 16 (lot 2) finalStageBids: 14 (lot 2) smeFinalStageBids: 2 (lot 2) vcseFinalStageBids: 0 (lot 2) |
Bidding dynamics & price outcome Total bids received: 38 (6 from SMEs) |
Notice history
From official release and amendment events
- Status changed to published status
9 Sept 2026, 12:37 BST - Official notice release published
9 Sept 2026, 12:37 BST - procurement method changed
9 Sept 2026, 12:37 BST - Official notice release published
2 Oct 2025, 09:56 BST - tender value changed
22 Sept 2025, 14:43 BST - Status changed to complete
22 Sept 2025, 14:43 BST - Official notice release published
22 Sept 2025, 14:43 BST - Submission deadline changed to published date
22 Sept 2025, 14:43 BST - Official notice release published
29 Apr 2025, 12:13 BST - Submission deadline changed to 30 Apr 2025, 15:00 BST
29 Apr 2025, 12:13 BST - Official notice release published
24 Apr 2025, 14:00 BST - Submission deadline changed to 29 Apr 2025, 15:00 BST
24 Apr 2025, 14:00 BST - Official notice release published
14 Mar 2025, 15:42 GMT
Buyer and organisations in this procedure
Government Commercial Agency
Contracting authority
Central Government
Award and contract changes
Official Documents & Specifications (13)
Official links; attachments are not copied
- 9 Sept 2026, 12:37 BST
- 9 Sept 2026, 12:37 BST
- 2 Oct 2025, 09:56 BST
- 2 Oct 2025, 09:56 BST
- 22 Sept 2025, 14:43 BST
- 22 Sept 2025, 14:43 BST
- 29 Apr 2025, 12:13 BST
- 24 Apr 2025, 14:00 BST
- 14 Mar 2025, 15:42 GMT
Procedure justification & pre-market engagement
Official Statement
| Preliminary market engagement (PME) rationale | A preliminary market engagement notice was not published because the preliminary market engagement was undertaken, and notice of it provided in a PIN, prior to the Act coming into force. |
|---|