Trust Behavioural Survey · UK public procurement notice

Official notice

Authority: H M REVENUE & CUSTOMS

ServicesAward procedure without prior publication of a call for competition

Sectors: Research & Development (R&D) (73) Delivery: North West (UKD)

Awarded value£350,000published contract · exc. VAT

Awarded 27 Jun 2021no call for competition

Awarded to Kantar UK Limited

What is being bought

Published requirement description

Trust and Fairness are both now at the Centre of HMRC's Vision and Strategy. In order to support the process of their application and implementation throughout different directorates and levels of business, this behavioural survey will be designed to address existing evidence gaps and provide necessary insights and recommendations. The main evidence gap is a lack of quantitative evidence on the topic of 'trust and fairness in HMRC'. A consistent and representative view from different customers groups on perceptions of 'trust and fairness in HMRC' is absent. Since both concepts have become integral part of the strategic narrative of HMRC, it is important that we are able to accurately quantify the prevalence of views on both trust and fairness to provide a basis for measuring future changes in customer perceptions of trust and fairness. It will also help us to monitor the successfulness of strategies to improve trust and fairness, and target interventions to those business areas.

CPV: Research and development services and related consultancy services

The lotProcurement structure

single lot · no lot value published

Lot #1Awarded

Delivery: North West

Extensions: 1 month extension available

73000000 Research and development services and related consultancy services

Procedure terms & legal framework

From the official record

Procedure method: Award procedure without prior publication of a call for competition
Legal basis: CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)
Procurement category: Services
Notice status: Awarded without competition
Procurement threshold: Unspecified in notice
Regulatory regime: Standard
Commercial structure: Stand-alone contract (no framework)
Competition type: Direct award (no call for competition)
GPA / WTO covered: Yes (GPA)
Recurring procurement: Unspecified in notice
First published: 27 Oct 2021, 09:46 BST
Last source update: 27 Oct 2021, 09:46 BST
Authority reference: SR570296933
FTS notice number: 2021/S 000-026865
Classification (CPV): Research and development services and related consultancy services
Delivery area: North West (UKD)
Official registry OCID: ocds-h6vhtk-02f05e Find a Tender

Why no open competition: The procurement falls outside the scope of application of the directive
Published justification: Prrocedure carried out under CCS Framework for DPS Research Market Place (RM6018).

Commercial outcome & contract awards

Published awards, contracts and bid statistics, not a forecast

Awards 1

Awarded value £350,0001 contract exc. VAT

Bids received 3

Contracts signed 1latest 27 Jun 2021

Awarded to	Value	Date	Status
Kantar UK Limited	£350,000 †	—	Awarded

Contracts

Contract 026865-2021-SR570296933-1 · Kantar UK Limited
Signed
27 Jun 2021
Value
£350,000
Status
active

Bid statistics published by the authority

Bids	SME	VCSE	Valid bid range
3bids	—	—	—

Contracting authority & participating public bodies

H M Revenue and Customs

Contracting authorityMinistry or any other national or federal authority, including their regional or local subdivisionsResearch Ralli Quays, 3 Stanley Street, Salford, North West, M609LAContact name, email

Dispute resolution & review bodies

HMRCReview body Salford

Bidders & participating suppliers

1 commercial party on the notice

KantarAwarded supplier Tns House, Westgate, London, London, W5 1UA

Official documents & specifications

Official links; attachments are not copied

No document links were published on the notice.