Contact Centre as a Service (CCaaS)

{
  "id": "072522-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2026-07-31T10:02:52+01:00",
  "ocid": "ocds-h6vhtk-06d861",
  "buyer": {
    "id": "GB-COH-IP30178R",
    "name": "INCOMMUNITIES LIMITED"
  },
  "awards": [
    {
      "id": "072522-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-07252017",
          "name": "Alscient Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "IC205",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
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        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKE41"
          }
        ]
      }
    ],
    "title": "Contact Centre as a Service (CCaaS)",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "procured via pcr15 framework agreement",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-COH-IP30178R",
      "name": "INCOMMUNITIES LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE41",
        "locality": "Bradford",
        "postalCode": "BD177BN",
        "countryName": "United Kingdom",
        "streetAddress": "The Quays, Victoria Street, Shipley"
      },
      "details": {
        "url": "http://www.incommunities.co.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "06",
            "scheme": "COFOG",
            "description": "Housing and community amenities"
          }
        ]
      },
      "identifier": {
        "id": "IP30178R",
        "scheme": "GB-COH",
        "legalName": "INCOMMUNITIES LIMITED"
      },
      "contactPoint": {
        "name": "Scott Duffield",
        "email": "scott.duffield@incommunities.co.uk"
      }
    },
    {
      "id": "GB-COH-07252017",
      "name": "Alscient Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKE4",
        "locality": "leeds",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "07252017",
        "scheme": "GB-COH",
        "legalName": "Alscient Limited"
      }
    },
    {
      "id": "GB-FTS-185438",
      "name": "Incommunities Ltd",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "SHIPLEY",
        "postalCode": "BD17 7BN",
        "countryName": "United Kingdom",
        "streetAddress": "The Quays"
      },
      "identifier": {
        "legalName": "Incommunities Ltd"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "072522-2026-1",
      "value": {
        "amount": 300000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "072522-2026-1",
      "dateSigned": "2026-04-30T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}